Contact Centre Advisor – Haverhill – National Minimum Wage
As a Contact Centre Advisor, you'll play a vital role in answering queries by customers and members on the phone and by email. Your responsibilities will include handling bookings, cancellations, membership sales, and addressing any member queries with care and professionalism.
0 hours per week
Rota
Hours to be discussed to cover sickness/ annual leave depending on availability between:
Monday – Thursday: 09.00 – 18.30
Friday: 09.00 – 17.30
Saturday – Sunday: 09.00 – 13.00
Abbeycroft can offer you:
· A Multisite membership
· A discounted multisite membership for someone that lives with you
· Free child swims (Not lessons)
· Annual Leave entitlement
· Pension Scheme with NEST
· After 6 months service you may be eligible for our death in service scheme
· Opportunities for career development and progression
· HealthKey which provides:
- A real GP, available 24/7, by text or video — no appointments, no waiting
- A confidential helpline for emotional, legal, and financial worries
- Discounts on hundreds of high street brands — supermarkets, holidays, fashion, fitness, days out
- Mental health support
- Up to 6 counselling sessions per year with no GP or other referral needed
Key Responsibilities:
· Assisting all queries by Phone, email and social media ensuring a positive experience is followed.
· Manage bookings, process memberships or cancellations, and provide information to members as needed.
· Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
· Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
· Genuine passion for helping others and creating positive experiences.
· Flexible approach to work in a dynamic and diverse environment.
· Organisational skills and comfort with computer usage.
· Commitment to delivering exceptional customer service.
· Good phone manner and competency using Microsoft packages.
Qualifications: N/A
Closing Date: Wednesday 4th August 2026
Interviews will take place onsite on Friday 7th August 2026
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate.
As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Please note that due to the high volume of applications we receive, we are unable to respond to everyone individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
Pay: £10.85-£12.71 per hour
Work Location: In person
