Credit Controller

Job details

Primary objectives:

· To effectively and proactively recover outstanding debt from OEM Dealer accounts by resolving account queries.

Detailed responsibilities:

Proactively recover monies owed by dealers for chargeback invoices
Resolve customer queries in a timely professional manner and refer non-payment via the Companies escalation procedure
Responsible for issuing credits to dealers and re-raising new invoices if applicable
Attend frequent meetings with Management to discuss outstanding debt
Support by taking incoming dealer phone calls when relayed to overdue debt
Support by dealing with email correspondence via shared email boxes across NMS programmes
Liaise with colleagues across One Nexus as and when necessary to ensure accuracy of information
Always maintain confidentiality of One Nexus
To maintain personal awareness of the Group’s quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals
Ensure all paperwork is filed in a timely manner

Skills/experience requirements:

· Proven experience within a Credit Control role is essential

· Excellent levels of communication skills

· Highly accurate verbal and written communication is key

· Ability to work to tight deadlines

· Initiative-taking and highly organised

· Ability to work on own initiative, under pressure and to deadlines

· Comfortable communicating and influencing at all levels of the business

· Ability to use a variety of IT packages and learn new bespoke software

Person specification:

· An effective communicator (written and verbal)

· Self-motivated and ability to use initiative

· Professional image and approach

· Strong analytical ability

· Excellent telephone manner

· Relationship builder with internal and external stakeholders

· Attention to detail and the ability to produce clear and concise documentation

Pay: £27,000.00-£31,000.00 per year

Benefits:

Work Location: In person