Job Introduction
- 40 Hours per week
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£47,000 - £49,000 plus Sodexo rewards and benefits
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On site free gym
Job Introduction
We are seeking an experienced, highly resilient and dynamic General Services Manager to lead a large, multi-site Defence portfolio delivering a full range of soft FM services, with key operations based at RAF Benson within the Hestia South region. This is a senior leadership role requiring someone who thrives in a fast-paced, high-pressure environment and can confidently manage scale, complexity, and change.
You will oversee day-to-day operational delivery across RAF Benson, ensuring contractual compliance, service excellence, strong financial performance, and consistently high client satisfaction.
This role requires a visible, decisive leader who can unite and develop large, diverse teams, drive performance, embed a culture of accountability and continuous improvement, and identify opportunities for growth across the contract.
Key Responsibilities
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Lead and manage all operational activities across designated Defence sites.
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Ensure contractual obligations, service level agreements (SLAs), KPIs and compliance requirements are consistently achieved.
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Drive operational performance, service excellence and continuous improvement initiatives.
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Manage budgets, labour costs and financial performance to achieve commercial objectives.
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Build and maintain strong relationships with clients, stakeholders and site partners.
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Lead, coach and develop department managers and operational teams.
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Ensure compliance with all Health & Safety, Food Safety and legislative requirements.
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Support business growth opportunities and additional service offerings.
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Oversee audit readiness and ensure successful outcomes from internal and external audits.
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Act as Duty Manager and provide leadership support during weekends and holiday periods when required.
About You
You will be an experienced operational leader with a strong background in facilities management or soft FM services and a proven ability to manage large-scale operations.
Essential Requirements
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Previous management experience within the Facilities Management or Soft Services sector.
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Strong leadership and people management skills.
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Experience managing employee performance, recruitment, training and development.
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Excellent communication and stakeholder management skills.
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Strong financial and commercial awareness.
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Knowledge of Health & Safety and Food Safety requirements.
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Ability to analyse operational challenges and implement effective solutions.
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Competent in Microsoft Office applications including Word, Excel and Outlook.
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Ability to work independently while leading diverse teams.
Desirable Requirements
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Experience working within a Defence or military environment.
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Previous experience in a similar General Manager role.
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IOSH Managing Safely qualification or equivalent.
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Food Safety qualification equivalent to Level 3.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
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Mental health & wellbeing support
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Employee Assistance Programme for personal, legal, and financial advice
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24/7 virtual GP & lifestyle rewards
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Discounts for you & family
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Financial tools & retirement plan
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Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
