Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. You'll work with them to help them sustain their tenancy, understand their needs, offer support and take action to help them develop their skills and behaviours.?
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We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving tenancy sustainment for our residents. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You’ll be able to….. ?
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Deliver an excellent customer focused, tenancy sustainment service to our most vulnerable residents ??
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Be adaptable and brilliant at working in partnership with our customers, colleagues and communities ?
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Design and deliver effective campaigns to encourage tenancy sustainment across our communities ?
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Support the creation of new ideas and innovation in the business?
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For this role, you’ll need a full UK driving licence and will also be required to undergo a DBS check.?
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So, take a look at our job profile - If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. ?
You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job. To apply, please visit www.muir.org.uk/current-vacancies ?
?The closing date for applications is 12pm on Thursday 20th August 2026. ?Interviews will take place on Friday 4th September 2026 via Teams.?
About our team?
Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. ?
We work hard, support each other, and also like to have fun! ?
You’ll be part of our Customer Experience Directorate– where you'll work as part of our Neighbourhood Teams who our led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager- it’s an exciting team to be part of, as we deliver our corporate plan ambitions?
Benefits?
Here are just some of the reasons we think you would enjoy a Career at Muir...?
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?We offer great Remuneration & Benefits?
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We are serious about Health & Wellbeing?
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We are committed to Living our Values everyday?
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We are committed to Equality, Diversity & Inclusion?
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We offer a strong Work / Life Balance?
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We are committed to high Employee Engagement?
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To find out more about our range of fantastic benefits, take a look here: https://www.muir.org.uk/benefits-at-muir ?
Just a quick note before you apply — we’d love to hear your own thoughts and experiences, so please don’t use AI tools to write your application. It’s important to us that we get a real sense of you and what you would bring to the role.?
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INDHIGH
As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing.
Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire
We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.
We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.
One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.
PLACEHOLDER
