Location: Penrith
Contract Type: Permanent
About this opportunity
Following a restructure of our Housing Team we have created some new and exciting opportunities. If you are a go getter and enjoy working with and supporting customers, this could be the place for you.
We have an excellent opportunity for a motivated candidate to apply for the role of Triage Officer, within Communities, Place and Economy. We are looking for someone with a flexible attitude to the work and who is solution focused in their approach.
The role will be varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent advice and assistance. The successful applicant will work with colleagues in our Homelessness Service and with key partners and other statutory agencies to provide a robust triage service to individuals who are at risk of or experiencing homelessness.
This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.
Who we are looking for…
The successful candidate will be an enabler, have experience of working within a housing service or a similar front line customer focussed role. If you are super organised with excellent communication skills, can engage appropriately with vulnerable adults and families, we’d love to hear from you.
The successful candidate will have experience of being the first point of contact for people in crisis. Experience of working with socially excluded people in partnership with statutory and non-statutory agencies would be advantageous.
Applicants are strongly advised to use the criteria in the post specification as sub-headings in their application to make it clear how they meet each of the selection criteria.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
- Post Specification
- Role Profile
Application and Interview information
Closing date: 06/09/2026
Interview date: TBC
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].
For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Our Approach to Recruitment | Careers
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
