AG Hotels is seeking an experienced Head Housekeeper to join our team at the Lakeland Kendal in Blackpool.
You would be responsible for following activities on a day-to-day basis.
Key Responsibilities:
- Conduct regular room and area inspections to ensure adherence to established cleaning procedures and brand standards.
- schedule, and allocate daily tasks to housekeeping staff, ensuring efficient coverage of all shifts.
- Manage and control housekeeping inventory, including linen, amenities, cleaning supplies, and equipment.
- Maintain accurate records of stock usage and place timely orders to prevent shortages.
- Lead, supervise, train, and motivate the housekeeping team to deliver consistently high standards of cleanliness and presentation across all guest areas.
- Respond promptly and professionally to guest requests, feedback, and complaints, ensuring excellent customer satisfaction.
- Ensure all housekeeping operations comply with health, safety, and hygiene regulations.
- Collaborate closely with the Front Office and Maintenance teams to ensure smooth daily operations and quick resolution of issues.
- Monitor departmental budgets, control costs, and identify areas for operational improvement.
- Report maintenance and repair needs promptly to the appropriate department.
- Assist in cleaning guest rooms and public areas when required, particularly during quiet periods or staff shortages, to maintain service standards.
Qualifications & Skills:
- Extensive knowledge of cleaning procedures, hotel operations, and health & safety standards.
- Proven experience in a supervisory role within housekeeping.
- Strong problem-solving skills with the ability to handle guest complaints professionally.
- Proficiency in MS Office and housekeeping management systems.
- Flexibility to work weekends and bank holidays.
Job Types: Full-time, Permanent
Pay: £13.50 per year
Benefits:
- Employee discount
- Referral programme
- Relocation assistance
Application question(s):
- Have you previously worked in a hospitality role in a similar position?
- Are you flexible to work weekends and bank holidays?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
