CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
At CodeRabbit, we seek an exceptional, enterprising, customer-focused Manager of Customer Support to lead our growing customer support organization in the EMEA theater. As the manager of the EMEA Customer Support team, you will use your deep experience to recruit and coach Level 1 and Level 2 support specialists. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You and your team will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a leader who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.
Work directly with our customers to troubleshoot, debug, reproduce, and resolve complex technical issues
Great candidates often have these qualifications:
Great candidates may also have one or more of these qualifications:
Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
