Hee Kee Restaurant Warrington is looking for a reliable, experienced and customer-focused Cantonese-speaking Front of House Team Member to join our team.
Available hours are currently expected to average approximately 25–30 hours per week, depending on the weekly rota and business needs. No minimum number of hours is guaranteed.
Excellent customer service and a proactive attitude are essential. The successful applicant must greet customers promptly, approach and assist customers actively rather than waiting to be called, and ensure that every customer feels welcomed and properly attended to throughout their visit.
Confident spoken Cantonese is essential because the role involves daily communication with Cantonese-speaking kitchen colleagues and customers. Applicants must also have a reasonable level of spoken English and be able to communicate with local customers, explain menu items and take orders independently.
Main duties
- Greet every customer promptly, warmly and professionally upon arrival
- Proactively approach and assist customers rather than waiting to be called
- Seat customers, provide menus and explain dishes, promotions and meal options
- Pay attention to customers’ needs throughout their visit
- Check tables regularly and offer further assistance, drinks or additional orders when appropriate
- Take food and drink orders accurately
- Communicate customer orders clearly with the kitchen team
- Serve food and beverages promptly and courteously
- Answer customer enquiries in a helpful and professional manner
- Handle customer concerns calmly and report complaints or service issues promptly
- Process cash and card payments accurately using the till system
- Handle takeaway, telephone and delivery-platform orders
- Prepare drinks and assist with general front-of-house duties
- Clear, clean and reset tables promptly
- Maintain cleanliness and organisation in dining areas, service stations and customer facilities
- Support colleagues during busy service periods
- Follow company procedures relating to food hygiene, allergens, health and safety and customer service
- Promote menu items and special offers appropriately
Essential requirements
- A friendly, polite and genuinely customer-focused attitude
- Willingness to greet and assist customers proactively
- Able to notice when customers need attention without waiting to be called
- Able to speak and understand Cantonese confidently
- Reasonable spoken English
- Able to communicate with local customers and take orders independently
- Previous restaurant, café or hospitality experience
- Reliable, punctual and responsible
- Professional manner with customers and colleagues
- Able to remain organised and efficient during busy periods
- Willing to complete cleaning and general service duties
- Available for a mixture of daytime, evening and weekend shifts
- Must have the legal right to work in the UK
Contract and working hours
- Hours are offered according to the weekly rota and business needs
- Current available hours are expected to average approximately 25–30 hours per week
- No minimum number of working hours is guaranteed
- Daytime, evening and weekend shifts
- Weekend availability is required
- Additional hours may sometimes be offered during busy periods
Probation and career progression
The first three months will be treated as a probationary assessment period.
After completing this period successfully, there may be an opportunity to progress to a Senior Front of House or Supervisor role, with responsibility for supporting, training and coordinating junior team members.
Progression is not automatic and will depend on:
- Consistently providing friendly, attentive and proactive customer service
- Completing all core duties to the required standard
- Reliability, punctuality and attendance
- Order accuracy and customer satisfaction
- Cleanliness and compliance with company procedures
- Teamwork and communication
- Ability to take responsibility and support other team members
- Business needs and overall performance
Supervisory responsibilities will only be considered after the individual has demonstrated that they can consistently complete their own duties professionally, independently and with the required service attitude.
Pay and benefits
- £12.71–£13.50 per hour, depending on relevant experience
- Tips
- Staff meal or staff discount
- Training provided
- Potential progression to Senior Front of House or Supervisor, subject to performance and business needs
Please apply through Indeed with your CV and details of your usual availability.
現招聘樓面服務員，現時預計每週可安排約 25–30 小時，實際工作時間會按每週更表及餐廳營運需要安排。本職位不保證最低工作時數。
我們最重視應徵者的服務態度、責任心及主動性。員工必須主動招呼客人、留意客人需要，不可只等待客人叫喚；亦需保持有禮、耐心及專業的服務態度。
基本要求
- 必須能流利或有信心使用廣東話
- 英文需達日常溝通程度
- 能獨立與本地客人溝通、介紹餐牌及落單
- 有餐廳、茶餐廳、咖啡店或相關樓面經驗
- 主動招呼及協助客人
- 有禮貌、有責任心、守時及可靠
- 能在繁忙時段保持效率及準確度
- 可配合日班、夜班及週末輪班
- 必須具有英國合法工作資格
晉升機會
首三個月為試用及工作表現評估期。通過試用期後，如能持續做好本身工作、保持良好服務態度、主動招呼客人、準時可靠並具備帶領團隊的能力，可按個人表現及公司營運需要，考慮晉升為資深樓面或樓面主管，協助培訓及管理其他員工。
Job Types: Full-time, Part-time
Pay: From £12.71 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- Are you able to communicate with customers in English, explain menu items and take orders independently?
- Are you comfortable greeting customers proactively, approaching tables without waiting to be called, and regularly checking whether customers need assistance?
- Are you available to work a mixture of daytime, evening and weekend shifts, with hours offered according to the weekly rota?
Experience:
- restaurant front of house: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
