Customer Quality Engineer
Location: Inchinnan, Head Office
About the role
We are looking for a Customer Quality Engineer to join our Quality team at our Head Office in Inchinnan. This is a key role within the business, acting as the focal point for customer complaints, technical escalations and customer returns across Peak’s global network.
Working collaboratively with teams across the business, you will help ensure customer concerns are managed effectively, root causes are understood, and corrective actions are implemented to support continuous improvement and customer satisfaction.
What you’ll be doing
As Customer Quality Engineer, you will be responsible for ensuring effective problem-solving techniques are applied to customer complaints and technical escalations. You will also report on customer quality activities and ensure accurate and timely KPI reporting.
You will support continuous improvement activity across the business, helping to prevent repeat issues and ensuring customer requirements are met in an effective and cost-conscious way.
You will also lead and arrange internal and external product and process compliance audits, capture and feed back the voice of the customer, and ensure customer returns are managed efficiently and effectively.
In addition, this role includes line management responsibility, where you will motivate and encourage your team, support appraisal input, and help develop the skills and capabilities of team members. [
What we’re looking for
We are looking for someone with relevant experience in a customer-facing quality role, with excellent problem-solving skills and experience leading or supporting a Quality Management System.
You should have experience and working knowledge of ISO 9001, along with knowledge and use of common quality tools and continuous improvement methods, including 8D, Six Sigma and Lean Manufacturing.
Previous line management experience is essential, with a proven track record of leading, coaching and developing teams to achieve both individual and business objectives
You will be organised, detail-focused and confident working with a range of stakeholders, acting as a key liaison between technical, design and operations teams.
Ideally, you will also be a trained ISO 9001:2015 internal auditor.
Key skills and experience
Experience in a customer-facing quality role.
Strong problem-solving skills
People Management experience
Experience supporting or leading Quality Management Systems.
Working knowledge of ISO 9001.
Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
Excellent organisational skills and attention to detail
Strong interpersonal skills with the ability to work across technical, design and operations teams.
ISO 9001:2015 internal auditor training
Our values
Put Customer First, keep customer needs at the heart of every decision and action
Be Innovative, always curious and open to new ideas and better ways of doing things
Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
Show Pride & Passion, be proud about what we do and enjoy our work
Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
