Join Ocean Housing!
Customer Events and Communications Co-ordinator
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £28,840 per annum
Contract: Permanent
Are you passionate about bringing people together, creating meaningful engagement opportunities and ensuring customer voices are heard?
At Ocean Housing, we're looking for an enthusiastic and organised Customer Engagement, Events & Communications Co-ordinator to help shape how we connect with our customers. This is an exciting opportunity to coordinate events, develop engaging communications and support residents to influence the services that matter most to them.
Working within our Tenant Voice & Engagement Team, you'll play a key role in delivering customer events, consultations, communications and involvement activities that strengthen relationships, build communities and help drive service improvements.
What you'll be doing:
You will coordinate a diverse programme of customer engagement activities, including:
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Planning and delivering customer events, community sessions, tenant meetings and consultations.
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Developing engaging customer communications, newsletters, website content and event materials.
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Working with customers, colleagues and community partners to encourage participation and gather feedback.
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Managing event logistics, schedules, resources and communications.
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Capturing and analysing customer insight and feedback to help improve services.
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Supporting digital engagement through surveys, virtual meetings and online feedback channels.
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Maintaining accurate records and producing engagement reports and evaluations.
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Helping ensure customer voices are reflected in decision-making and service improvement initiatives.
We're looking for someone who combines excellent organisational skills with a genuine passion for customer engagement.
You'll bring:
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Experience coordinating events, engagement activities or community-based projects.
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Strong written communication skills and the ability to create engaging content for a variety of audiences.
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Experience working directly with customers, residents, tenants or community stakeholders.
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Outstanding organisational skills, with the ability to manage multiple priorities and deadlines.
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Confidence building relationships with colleagues, customers and external partners.
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Strong IT skills, including Microsoft Office and digital communication platforms.
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The ability to gather, analyse and present customer feedback and engagement outcomes.
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A commitment to delivering excellent customer service and inclusive engagement opportunities.
Qualifications
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Level 3 qualification or equivalent experience in customer engagement, communications, community development, events management or a related field.
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Commitment to ongoing professional development.
Desirable
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Experience within social housing, local government or community services.
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Experience using surveys, engagement platforms or customer insight tools.
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Knowledge of accessible and inclusive communication practices.
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Experience producing customer publications, website content or social media communications.
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
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27 days holiday + bank holidays
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Professional membership fees paid
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Company sick pay scheme
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Workplace pension with death in service benefit
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Home office work payment
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Medicash health plan (including dental & optical)
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Cycle to work scheme
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Rewards & recognition programme
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On-site parking
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Employee assistance programme
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Family-friendly policies
?? Key Dates:
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Closing Date: Monday 7th September at Midnight
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Interview Date: Thursday 17th September at Stennack House, St Austell
?? Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
