Hours of work: 10:00am – 6:30pm Monday – Thursday, 9:30am – 4:30pm Friday
Website:
Job Type: Permanent
Salary: £26,000 - £35,000 depending on experience with an uncapped commission structure (OTE £40,000+)
At Waddle, we believe protection advice is about more than just selling a policy. It's about understanding people, their circumstances and what matters most to them, then making sure they have the right protection in place for the future.
We’re looking for a Protection Adviser to join our team and become a trusted point of contact for our clients. Previous experience within protection or financial services is desirable, but it isn’t essential. We’re equally interested in finding the right person, a driven individual who is eager to learn and the potential to build a long term career with Waddle.
This is an opportunity for someone with strong communication skills and a genuine interest in helping people. Whether you already have industry experience or you’re looking to start your career in protection, we’ll provide the training, support and development needed to help you succeed.
For the right individual, this isn’t just a job, it's an opportunity to develop your knowledge, profess within the business and build a successful career in protection advice.
The Role:
As a Protection Adviser at Waddle, you’ll help clients protect themselves, their families and their financial futures. You’ll speak with clients to understand their circumstances and needs, identify gaps in their existing cover and recommend suitable protection solutions.
You’ll manage clients through the advice journey, from the initial conversation through to application and beyond. This includes completing detailed fact-finds, asking the right questions, explaining recommendations clearly and ensuring clients understand the value of the protection they’re putting in place.
The role is client-focused, commercially driven and supported by ongoing training and development. You’ll work with a range of products and providers, while receiving regular coaching and feedback to build your knowledge and confidence.
Whether you already have industry experience or are looking to build a career in protection, we’ll support the right person to develop and progress at Waddle. We’re looking for someone intelligent, motivated, curious and willing to learn.
Key Responsibilities:
- To provide expert, tailored advice across a broad range of protection products and providers
- Provide high quality, compliant protection advice based on clients individual needs, circumstances and objectives
- Build strong, long term relationships with clients and maintain high levels of communication, by always putting the client first.
- Support client retention and identify opportunities for future protection reviews
- Maintaining accurate records and ensuring all advice meets FCA requirements and internal compliance standards
- Keep up to date with product, provider, regulatory and industry changes
- Managing your own workload effectively while maintaining a consistently high standard of client service
- Working collaboratively with colleagues to ensure a seamless client experience
About you:
- Experience in either protection industry or business protection is desirable.
- Experience in sales focused industry.
- A degree in business management, accounting, finance or other related subjects is desirable.
- Highly organised and detail-oriented.
- Strong communication and relationship-building skills.
- Results-driven with a proactive approach to identifying opportunities
- Motivated, ambitious, and committed to professional development
- Be able to work collaboratively through best shared practice
- Ability to speak with high networth individuals
- Commercially minded
- RO5 desirable
About Waddle
Waddle is a fast-growing life and protection insurance company with over twelve years of experience in the industry. Renowned for our client-first approach and unique processes, we’ve built a strong reputation within the insurance sector for delivering a trusted, high-quality service.
We're proud to be recognised as one of the UK's leading protection brokerages. Our commitment to exceptional customer outcomes has allowed us to continue to invest in our people with the added bonus of industry recognition.
This year, 8 of our female employees were shortlisted for the Women in Protection Awards, with 4 progressing to become finalists, showcasing the incredible talent we continue to develop and support. We were also recognised at Legal & General's 2026 Business Awards, winning Outstanding Customer Outcome and Hero in the Middle.
2026 isn't the start of our recognition. In 2025, we were awarded Intermediary of the Year 2025, Outstanding Customer Outcome at Legal & General's 2025 Business Awards, and Cover's Excellence in Customer Service Award. These achievements reflect the expertise, professionalism and customer-first values demonstrated by our team every day.
These awards aren't just trophies on a shelf, they're recognition of the culture we've built, our commitment to doing the right thing, and the opportunities we create for our people to thrive, develop and make a real difference every day.
Over the past eight years, we’ve continued to expand, now proudly operating from two offices in the heart of the Uplands, Swansea, with a talented and ever-growing team of 40 professionals. At Waddle, we believe that our people are our greatest asset. That’s why we invest heavily in training and development from day one. Our comprehensive training programme begins as soon as you join and continues throughout your career with us. You’ll have access to a mix of in-house and external learning opportunities, including the chance to gain professionally accredited qualifications such as CIPD, ILM, CeMAP, and R05.
Our Culture
We’ve built a workplace culture that’s collaborative, inclusive, and supportive, where every voice is heard, and every contribution matters. We take pride in maintaining a warm and friendly atmosphere, one that encourages both professional growth and personal wellbeing.
Both of our offices are proudly dog friendly, our four-legged friends bring smiles to the team and help make every day a little brighter (you can even meet them on our website!).
What to Expect When You Join Us
- Become part of a vibrant, collaborative team where ideas and creativity are encouraged across all departments.
- Receive one-to-one mentoring as you learn your role, with continuous training to keep your knowledge up to date.
- Enjoy an exciting career path, with clear opportunities to progress into senior roles.
- Contribute to live projects and make an impact from day one.
- Join a social and active workplace that genuinely cares about employee wellbeing.
Why Work for Us
At Waddle, we go beyond the standard perks, we focus on making work enjoyable, rewarding, and meaningful.
Here’s what you can look forward to:
- Staff Away Days - Our legendary team days are a highlight of the year! We split into two teams and take on fun challenges like paintballing, zorb football, and hiking up Pen Y Fan.
- Dog-Friendly Offices - A variety of office pups brighten our days and keep morale high.
- Regular Home-Cooked Meals - From summer BBQs to homemade curries and baking sessions, we love great food and good company.
- Comprehensive Training & Development - All training is fully funded by Waddle, supporting your growth both within and beyond the company.
Job Types: Full-time, Permanent
Pay: £26,000.00-£35,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Health & wellbeing programme
- On-site gym
Work authorisation:
- United Kingdom (required)
Work Location: In person
