Your Communication Skills Could Take You Further
Enjoy meeting people, solving problems and making someone's day a little easier?
We're looking for a confident and approachable Customer Service Advisor to join our growing Liverpool team.
This is a customer-facing role where every conversation gives you the opportunity to build trust, solve problems and develop valuable professional skills.
No previous customer service experience is required — full training and ongoing coaching will be provided.
Make Every Conversation Count
You'll be the person customers can turn to when they need help, information or a clear answer.
Your day could include:
- Welcoming and engaging with customers professionally
- Understanding customer needs and responding with helpful solutions
- Handling questions, enquiries and requests
- Building positive customer relationships
- Supporting customer engagement and retention
- Keeping customer information accurate and up to date
- Working with colleagues to resolve issues efficiently
- Contributing to team service and performance goals
- Sharing feedback that could improve the customer experience
What Makes You Stand Out?
We’re looking for people with potential, not perfect CVs.
You’ll fit well if you:
- Enjoy talking to and helping people
- Communicate clearly and confidently
- Listen carefully and stay solution-focused
- Remain positive when things get busy
- Are reliable, organised and proactive
- Work well independently and as part of a team
- Are open to learning and feedback
- Have retail, hospitality, sales or customer service experience — helpful but not essential
Start Strong. Grow Further.
This is a genuine entry-level opportunity for freshers, graduates and career starters.
You'll develop practical skills in customer experience, communication, problem-solving and relationship management, with opportunities to take on greater responsibility as you progress.
What You'll Receive
- Competitive base salary plus performance-based bonuses
- Comprehensive training and ongoing coaching
- Clear career progression opportunities
- Leadership development and mentoring
- Recognition and reward programmes
- Team socials and networking opportunities
- National and international travel opportunities
- A supportive, collaborative and inclusive workplace
Your Potential Path
Customer Service Advisor → Senior Advisor → Team Leader → Assistant Manager → Management
Progression will depend on performance, capability, development and business requirements.
Why This Could Be Your Next Move
The skills you build with customers today can become the foundation of your career tomorrow.
Whether your ambition is customer experience, sales, account management or leadership, this role gives you the opportunity to start building transferable skills in a supportive environment.
Ready to build your confidence and grow your career in Liverpool? Apply today.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are based on skills, qualifications and business needs.
Equal Opportunity Employer
Pay: £14.00-£15.00 per hour
Benefits:
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Application question(s):
- This is a customer-facing role involving regular interaction with customers. Are you comfortable working in a customer-facing environment?
Work authorisation:
- United Kingdom (required)
Work Location: In person
