About Us
Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.
The Role
We are seeking an organised and detail-oriented part-time Data Analyst & IT Support Administrator (16 hours per week) to support the day-to-day running of our business. This role combines data analysis, reporting, IT administration, and employee onboarding to ensure accurate business reporting and efficient technology support.
What We’re Looking For
- Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas, charts, conditional formatting).
- Experience using Microsoft Power BI.
- Experience working with CRM systems.
- Strong analytical and problem-solving skills.
What We Offer
- Competitive salary
- Starting annual leave entitlement of 25 days (FTE), increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
- Pension contribution scheme
- Benefits platform offering flexible high street savings and discounts on top brands
- Employee Assistance Programme and wellbeing platform
- Ongoing training and development opportunities
- A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for.
KEY RESPONSIBILITIES
Data Analysis & Reporting
- Produce hourly, daily, and weekly business reports.
- Monitor and maintain Key Performance Indicator (KPI) reports.
- Complete regular data quality checks to ensure accuracy and consistency.
- Analyse trends and identify areas for improvement.
- Create and maintain dashboards using Power BI.
- Prepare reports using Microsoft Excel, including formulas, pivot tables, lookups, and charts.
- Support management with ad hoc reporting and data analysis.
Systems Administration
- Maintain and update CRM system records, ensuring data accuracy.
- Support users with CRM queries and data management.
- Assist with system improvements and process efficiencies.
IT Support
- Set up laptops, mobile phones, and user accounts for new starters.
- Configure equipment and ensure devices are ready before employees begin work.
- Coordinate user access, passwords, and software installation.
- Provide first-line IT support for basic hardware and software issues.
- Maintain an inventory of company IT equipment.
Closing Date: 10th September 2026
Pay: £12,480.00-£13,312.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Do you require visa sponsorship?
- Please briefly outline how your experience meets the requirements of the role.
Work Location: In person
