Little St Johns Surgery are looking for an organised and proactive Clinical Administrator to join our friendly GP practice in the heart of Woodbridge. This is a varied role supporting our clinical team with referrals, patient records, correspondence and general administration, helping to deliver high-quality patient care.
This position is offered on a part-time basis, working the following hours/days: Monday to Friday, 9.30am–2.30pm, with flexibility required to provide additional cover when required.
Duties will include;
- Process referrals and clinical correspondence.
- Manage patient registrations and medical records.
- Support GPs with clinical administration.
- Liaise with hospitals and other healthcare providers.
- Maintain accurate records using SystmOne.
- Provide general administrative and reception support as needed.
- Support patients with general enquiries and assist them in accessing practice services.
- Monitor clinical tasks, emails, and notifications, ensuring timely action.
- Provide administrative support for meetings, invoicing, medical reports, and general practice operations.
- Maintain compliance with practice policies, NHS procedures, confidentiality, and data protection requirements.
- Provide reception and administrative cover when required.
- Contribute to a positive, professional, and patient-focused environment.
For further details, please see the job description attached.
To be considered for this position, you will require the following qualifications, experience and skills;
Essential:
- Good standard of general education (GCSEs or equivalent, including English and Mathematics).
- Competent IT skills, including Microsoft Office applications.
- Excellent organisational, communication and IT skills.
- Strong attention to detail and the ability to prioritise your workload.
- A professional, patient-focused approach.
- Previous NHS or healthcare administration experience is desirable but not essential.
- Experience of handling confidential and sensitive information.
- Experience managing referrals, patient records, or clinical correspondence.
- Knowledge of NHS administrative processes and patient confidentiality requirements.
- Experience using clinical systems such as SystmOne (or the ability to learn quickly).
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Ability to prioritise workload and meet deadlines.
- Confident using IT systems and databases.
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a multidisciplinary team.
Personal attributes:
- Professional, approachable, and patient focused.
- Reliable and dependable.
- Calm under pressure and adaptable to changing priorities.
- Committed to maintaining confidentiality and professionalism.
- Positive attitude with a willingness to learn and support colleagues.
Desirable:
- Previous experience in General Practice or Primary Care.
- Working knowledge of SystmOne.
- Familiarity with NHS e-Referral Service (e-RS).
- Experience processing medical reports, insurance reports, or Summary Care Records.
- Knowledge of NHS referral pathways and clinical administration processes.
- Minute-taking experience.
- Understanding of Information Governance and GDPR within an NHS setting.
Little St John's Surgery are a busy GP practice located in the heart of Woodbridge, Suffolk. We are a:
- A friendly and supportive team.
- Training and development opportunities.
- A rewarding role where you can make a real difference to patient care.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
