Operations Manager - Forest Health Group
Salary: £35,00-45,000 per annum dependant upon experience
Hours: 37.5hrs per week
About Us
Forest Health Group is a well-established NHS GP practice serving over 30,000 registered patients across three sites in Bracknell. We have a large, multidisciplinary clinical team supported by an experienced patient services and operations function, working together to deliver safe, high-quality primary care.
The Role
We're looking for an experienced Operations Manager to lead the day-to-day operational management of the practice, supporting the Group Manager to ensure safe, efficient and effective service delivery across multiple departments and sites. This is a hands-on leadership role covering people management, complaints, HR, business continuity, facilities and process improvement.
Key Responsibilities
· Line manage four Team Leaders (Care Navigation, Secretarial and Admin), providing leadership, coaching, regular 1:1s, appraisals and performance management
· Day-to-day management of the Allied Health Professional (AHP) team, escalating to senior management as required
· Manage the complaints process end-to-end, investigation through to formal response, ensuring compliance with legislation, policy and timescales, and identifying quarterly quality improvement themes
· Manage day-to-day employee relations within operational teams, addressing staffing issues and escalating where appropriate
· Work in partnership with the HR Manager on recruitment, onboarding, sickness absence management, performance improvement plans, and formal disciplinary and grievance processes
· Own operational execution of the Business Continuity Plan
· Co-lead facilities management on site
· Coordinate the Patient Participation Group (PPG)
· Contribute to regulatory compliance by maintaining operational documentation and records in line with CQC and NHS requirements
· Collaborate with Partners, senior managers and multidisciplinary teams to drive service improvements and resolve operational issues
About You
· Proven operational or line management experience, ideally within primary care or a similar healthcare setting
· Confident managing performance, coaching and appraising a team of team leaders
· Experience managing complaints or complex casework to resolution
· Comfortable working with core HR processes
· Excellent organisational skills, with the ability to manage competing priorities across multiple sites
· A calm, collaborative and solutions-focused approach
What We Offer
· Competitive salary
· NHS pension
· 25 days annual leave entitlement plus bank holidays
· Blue Light Card
· Free Parking across all sites
· Employee Assistance Programme
· Mandatory training provided
How to Apply
Please email your CV to [email protected]
Pay: £35,000.00-£40,000.00 per year
Work Location: In person
