Help power the clean energy revolution!
Clean energy is booming – and SunGift Solar is right at the heart of it. We're a friendly, well-established local company with 20+ years behind us and our foot firmly on the accelerator.
We're looking for a Solar Service Manager with the drive to grow our operational fleet. Reporting to the Head of O&M, you’ll rally a talented team, deliver service our customers can't stop talking about, and lead the charge to grow the portfolio. If you're a natural leader who loves a challenge and wants to make a real mark, this one's for you.
About the role
Your primary responsibility will be to deliver and grow SunGift's service package offerings. By offering unrivalled quality and outstanding service, you’ll retain existing customers as well as undertake business development to win new ones.
You'll balance leading and developing the team with a strong focus on customer service excellence and winning new business, while keeping service delivery on track.
What you'll be doing
- Customer relationships: Build strong, long-term relationships with customers, act as a senior point of escalation, and identify ways to add value and grow accounts.
- Business development: Grow a healthy pipeline of servicing and maintenance business, identify new opportunities, and pitch SunGift's O&M offering to new and existing customers.
- Leadership & people: Lead, manage and develop the O&M team, hold regular 1-to-1s and performance reviews, manage resourcing and scheduling, and support recruitment, onboarding and training.
- Project mobilisation & delivery: Oversee smooth onboarding of new contracts and ensure maintenance packages and reactive works are delivered on time, to a high standard and in line with SLAs.
- Project management: Support the wider team to manage O&M projects including their resources, timelines, costs and supplier relationships.
- Reporting: Monitor and report on O&M performance against KPIs, targets and budgets, and use monitoring portals to stay ahead of issues.
- Continuous improvement: Keep an eye out for smarter ways of working and new technologies that can improve the service and the business.
Don't tick every box? Apply anyway
We know this list is wide-ranging, and the perfect candidate on paper doesn't always exist. If you're missing one or two elements but bring genuine enthusiasm, the right attitude and a willingness to learn, we'd still love to hear from you. We're just as interested in the person as the CV.
What we're looking for
- A commercial and growth mindset, with the ability to spot and develop new business opportunities and the talent to win new customers
- Good working knowledge of, and genuine interest in, solar PV and battery storage systems
- People-management and team-leadership experience, with the ability to motivate, develop and get the best from a team
- A focus on service delivery and customer service excellence, with high standards for quality and consistency
- Strong organisational and project management skills, with experience managing resources, timelines and budgets
- Excellent communication skills, with the confidence to work with a wide range of stakeholders
- High levels of honesty and integrity, and a genuine passion for outstanding customer service
- A continuous improvement mindset, with a willingness to learn new technologies, including monitoring portals and reporting tools
Why join SunGift Solar?
We're a well-established, friendly local business with two decades of experience and big ambitions for the future. Join us and you'll play a key role in shaping how we deliver service excellence as we grow — with real ownership, variety, and the chance to make your mark in a fast-growing industry.
What's in it for you
- Salary: £38,000 – £42,000
- Company bonus, based on targets achieved
- 24 days holiday + bank holidays
- Discounts on renewable energy products, plus payment schemes for employee homeowners
- Pension scheme
- Hybrid working (3 days/week in office after probation). If you're looking for flexibility in working hours we're happy to discuss this.
- Cycle to work scheme
- Career progression in a fast-growing industry
- A supportive, team-focused environment
Ready to apply?
If this sounds like your next move, we'd love to hear from you – apply today!
Job Type: Full-time
Pay: £38,000.00-£42,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Exeter, Devon: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have knowledge of, and genuine interest in, solar PV and/or battery storage systems?
- Do you have people-management and/or team-leadership experience?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Exeter
