Company Introduction:
Flova UK Limited is a leading manufacturer of high-quality taps, showers & bathroom accessories. We are dedicated to delivering products that offer exceptional performance and style. With a strong footprint in the UK market, our commitment lies in offering outstanding customer service and driving continued growth and innovation.
Job Overview:
We are seeking a motivated and enthusiastic Customer Service Administrator (CSA) to join our team. As the first point of contact for our customers, you will play an essential role in delivering exceptional service, ensuring customer satisfaction, and representing the values of our company. The Customer Service Administrator is responsible for all customer service activities including sales orders, technical advice and product enquires. This involves order processing, making & receiving phone calls, responding to enquiries, and having a good product knowledge.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone and email.
- Provide accurate information about products, services, and company policies.
- Ensure customer records are accurate and up to date on the system.
- Build and maintain strong relationships with customers.
- Process customer orders and returns, ensuring they are delivered and collected efficiently.
- Monitor order progress and update customers on their order status.
- Have a good understanding of our products and services to support product enquiries.
- Handle aftersales with empathy and professionalism, striving for first-contact resolution.
- Work closely with other departments, such as Sales and Technical Support, to resolve customer issues and enhance their experience.
Key Skills:
- Well organised with good communication skills with customers and colleagues.
- Motivated, dedicated and reliable.
- Attention to detail.
- Willingness to learn and adapt to new processes with a can do attitude.
- Competent in Microsoft Office.
- Sage 200 experience is a bonus.
Benefits:
- 25 days annual leave, excluding bank holidays.
- Pension scheme.
- Ongoing professional development and career progression opportunities.
- Supportive and dynamic work environment.
Core Working Hours:
- 08:30 – 17:00, Monday – Friday with a 30 minute lunch break.
- A very flexible approach to these hours is required to ensure all tasks and projects are completed and customer communication has been actioned.
Application Process:
Interested candidates are invited to submit their CV and a cover letter is preferred, outlining their suitability for the role.
Applications will be reviewed on a rolling basis, so early submission is encouraged.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
