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Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.
To provide excellent customer service and support the smooth operation of the café within Fareham Live, ensuring a welcoming environment for visitors and patrons.
KEY ACCOUNTABILITIES
Customer Service:
- Greet and serve customers in a friendly and professional manner.
- Take food and beverage orders accurately and efficiently.
- Provide a high standard of customer service and respond appropriately to customer queries.
Food & Beverage Preparation:
- Prepare and serve hot and cold drinks, snacks, and light meals.
- Follow hygiene and safety standards at all times.
- Follow all food hygiene, health and safety and allergen procedures.
Cash Handling:
- Operate the till and process card payments.
Cleanliness & Hygiene:
- Maintain a clean and tidy café area, including tables, counters and equipment.
- Comply with food safety regulations and venue policies.
- Clean tables, counters, equipment and food preparation areas regularly.
- Complete opening, during-service and closing cleaning duties.
Stock & Inventory:
- Assist with restocking supplies and monitoring inventory levels.
- Report shortages or issues to the venue management promptly.
Team Support:
- Work collaboratively with colleagues to ensure efficient service during busy periods.
- Support other venue operations when required, particularly during busy periods and events.
Organisation & Service Standards
- Prioritise tasks effectively during busy periods.
- Work proactively and identify tasks that need completing without always being directed.
- Follow Fareham Live policies, procedures and service standards at all times.
You’ll be a friendly, enthusiastic and reliable team member with a passion for providing excellent customer service. You’ll ideally have previous experience working in a café, hospitality or food service environment and be confident handling food and working to high standards of food hygiene and cleanliness.
You’ll be energetic and proactive, with a positive attitude and the ability to work well as part of a busy team. Most importantly, you’ll take pride in creating a welcoming experience for our customers and delivering great service every time.
Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).
Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Access to mental health resources
Eligibility criteria applies
Position Title
Cafe Assistant
Contract
Part Time - Permanent
Hours
1 x 19.5 hour
1 x 13 hour
Annual Leave
33 Days Inclusive of Bank Holidays (Pro Rata)
Job Description
Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/08/updated-Aug-2026-JD-Cafe-Assistant-Fareham.pdf)
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