The Gordon Ramsay Academy offers to our guests of all ages and all levels of cooking ability the chance to enjoy fun, relaxed and informative cookery classes. With multiple kitchens and a large demonstration room upstairs, the Academy is set up for a real hands-on experience in every class.
Gordon Ramsay Academy in Woking is seeking an enthusiastic and organised Receptionist to join our team (part time).
In this pivotal front-of-house role, you’ll be the first point of contact for guests — welcoming them with warmth and professionalism, managing bookings, and supporting the smooth running of classes and events. You’ll also play an integral part in the day-to-day administration of the Academy, helping deliver an exceptional experience for every guest who walks through our doors.
What you do as Receptionist:
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Welcoming and checking in guests for classes, events, and private bookings
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Managing reception duties during opening hours and weekends
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Handling phone, email, and online enquiries with outstanding customer service
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Coordinating and updating guest bookings using our booking system
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Providing administration support across departments – events, HR, kitchen, and more
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Preparing class materials, maintaining guest refreshment areas, and supporting online classes
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Ensuring the reception area remains inviting and well-maintained at all times
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Processing additional purchases/payments from guests in person and over the phone
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Schedule, produce and circulate reports in a timely manner
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Manage administration tasks in relation to staffing, including updates to HR Fourth system
What We’re Looking For:
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Previous experience in a guest-facing or receptionist role is highly desirable
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You must be available to work full time including some evenings and weekends
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Exceptional communication skills – both written and verbal
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Strong administration skills with excellent attention to detail
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Organised, proactive, and confident managing your own workload
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A warm, friendly personality and a passion for hospitality
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Comfortable using Microsoft Office and learning new digital systems
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A team player who thrives in a fast-paced, collaborative environment
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Interest in food, cooking, or events is a bonus!
What’s in it for you:
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Competitive Pay Rate
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A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
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30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
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Employees can instantly access up to 50% of basic wages earned before payday via Stream
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Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
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Access to our world-class training & development opportunities globally
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Progress your career through a multi-site and multi-brand, best in class global restaurant group
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Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
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Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
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MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more
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Meals on duty
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
