Parking Permit Schemes Administrator
We are recruiting for a Parking Permit Schemes Administrator to join our Parking & Mobility Services team.
If you are passionate about delivering efficient parking services, supporting residents and estate communities, and ensuring the fair allocation and management of parking spaces, we would love to hear from you.
In this role, you will:
- Manage and process applications for estate parking permits, ensuring all applications are assessed accurately and issued in accordance with Council policies and eligibility criteria.
- Administer estate parking bay allocations, relocations and amendments, exercising discretion where required and communicating decisions clearly to residents and stakeholders.
- Provide specialist advice and guidance to residents, councillors, colleagues and partner organisations on estate parking permits, bay management and related parking matters.
- Investigate complex cases, support fraud prevention activities, undertake permit audits and contribute to the ongoing improvement of estate parking management and permit administration processes.
About You
We are looking for someone who can demonstrate:
- Experience of administering parking permits, housing estate parking schemes, bay allocations or a similar customer-focused regulatory service.
- Experience of assessing applications, managing casework and resolving complex customer enquiries in a busy environment.
- Knowledge of parking permit policies, estate parking arrangements, fraud prevention practices and relevant legislation or regulatory frameworks.
- Strong communication and collaborative skills, with the ability to work effectively with residents, colleagues and stakeholders in a diverse community.
Our Benefits
- Competitive salary: £34,359 - £35,892 per annum.
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work–life balance.
- Staff money-saving schemes (e.g. rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
