Do you have a passion for working with people and the ability to empathise with others?
We are looking for a Housing Management Assistant to contribute & provide a safe and welcoming environment for our clients who are going through their individual recovery.
As a Housing Management Assistant, you will provide first contact, reception, and basic housing management services to vulnerable adults, in turn making a real difference to their lives and recovery.
Specifically, you will be responsible for the reception area, managing access to the buildings, housekeeping duties, rent collection, repairs management, contributing to inventory management, accurately logging and reporting incidents, and responding to neighbourhood concerns appropriately.
Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham.
About you
You will be someone who is keen to be involved in helping people rebuild their lives after experiencing homelessness and can demonstrate the below.
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Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.
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Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behaviour.
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Excellent communication skills and the ability to work well with others.
Direct experience is not needed, therefore making this role a great entry for the right candidate who has a genuine desire to develop a career in helping vulnerable people.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 3 July 2026
Interview and assessments on: TBC
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
