Do you take pride in being the welcoming face that keeps a busy shopping centre safe, friendly and running smoothly?
Great, because at Code 9 Security we are recruiting for an Loss Prevention Officer to join our shopping centre security ambassador team. You will be part of a small, close-knit local team. You will be vital in providing a warm, friendly welcome to customers, supporting our retailers and delighting the public with exceptional customer service while challenging anti-social behaviour and shoplifters.
You will be fully supported by a highly experienced leadership team from Code 9 Security and our client. You can develop and enhance your role to improve our service and delight our stakeholders.
Responsibilities
· Greet customers and build a rapport with retailers
· Respond to incidents professionally and with confidence
· Facilitate safe customer access and egress in compliance with health, safety, accessibility and loss prevention protocols
· Deter, detect and respond to criminal behaviours
· Monitor surveillance and alarm systems and respond promptly to observed threats and activations.
· Provide first aid and support our safeguarding endeavours as required
· Cooperate with your colleagues and the client's management team
· Maintain positive first impressions and support the overall excellent presentation of the business
What you will need
This role has some non-negotiable requirements. Please check you meet all of them before applying. It means we can move your application straight to interview.
· Have a frontline SIA Licence in Security Guarding or Door Supervision
· Have a frontline SIA Licence in CCTV
· Be willing to contribute to a close-knit team that care about their work
· Have a positive approach to providing an outstanding customer experience
· Have excellent interpersonal skills – being confident and tactful is important
· Have a good level of fitness
· Be fluent in spoken and written English and able to prepare reports and maintain records.
· Live within a 30-minute commute of Aylesbury
It would be great if you also had the following:
- Experience in retail or shopping centre environments
- A First Aid at Work qualification
- A connection to the local community
Reward & benefits
You'll be a critical part of our frontline team, with real routes to specialise or move into supervisory and managerial roles as the business grows.
· Competitive starting salary of £28,500 (approx. £14.60/hour based on a 37.5-hour average week), with overtime and performance-based enhancements depending on assignment
· 5.6 weeks annual leave
· Aviva Pension and Westfield Health
· Early access to pay via Wagestream — because payday shouldn't be the only day you can access money you've earned
· Discounted gym membership
· Training and development with local colleges, universities and the Institute of Strategic Risk Management (ISRM). This could include courses such as FREC 3 advanced medical training and drone training courses.
· Uniform provided (must be worn on duty)
Shift Pattern
The working hours are as follows:
Monday to Saturday: 08:30 – 18:00
Sundays (and public holidays): 09:30 – 17:00
You would be expected to work no less than 37.5 hours per week, including weekends and bank holidays.
Getting to work
On-site parking is available on your duty days, or if you don't drive, the local bus and train stations are less than a 5-minute walk.
Vetting and onboarding
As part of our process, you'll need to provide a five-year verifiable employment or education history, a five-year address history and two independent referees who are not family members. You'll also be asked to declare any adverse credit history (CCJs, IVAs, bankruptcies) and complete a 3-month probationary period, meeting training requirements within 6 months. We're unable to accept applicants with unspent criminal convictions.
Diversity & inclusion
We welcome applicants from all backgrounds and are happy to make reasonable adjustments during recruitment, just let us know what you need. A diverse team makes us better at serving the diverse communities we work in.
Armed Forces Covenant & Emergency Services
As a signatory to the Armed Forces Covenant, we guarantee an interview to members of the armed forces community (veterans, reservists, adult cadet force members) who meet the role criteria. The same guarantee extends to former uniformed and emergency services personnel, including special constabulary volunteers, retained firefighters and community first responders.
What next?
If you meet the criteria above and want to build a career in security, we'd love to hear from you. We're interviewing now for an immediate start, don't wait to apply.
Pay: From £14.60 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Aylesbury, Buckinghamshire: reliably commute or plan to relocate before starting work (required)
Language:
Licence/Certification:
- SIA Security Guarding or Door Supervision Licence (required)
- SIA CCTV Licence (required)
- First Aid Certification (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
