Business Operations Administrator
Contract Type: Permanent, Full-time, Office-based
Hours: Monday – Friday, 9:00 – 16:00 (32.5 hours per week)
Location: Head Office
Efficient, Effective and Responsive
At ProQual AB, we’re an established and respected Awarding Body, recognised and regulated by Ofqual in England and CCEA in Northern Ireland. We design and certificate high-quality vocational qualifications that support learners and training providers across the UK.
We’re looking for a Business Operations Administrator to be the welcoming face of our Head Office and provide essential administrative support across the organisation. This role is perfect for someone organised, professional, and confident working in a busy office environment. Full training will be provided.
What You’ll Do
- Welcome visitors and manage front-desk duties, including signing in, issuing passes, and directing appropriately
- Act as the first point of contact for incoming telephone calls and routine customer queries
- Manage incoming and outgoing mail, deliveries, and courier requests
- Provide administrative support across departments, including data entry, document filing, minute-taking, and report logging
- Assist with updates to the ProQual Platinum System (PPS) during busy periods
- Prepare meeting rooms, arrange refreshments, and support meeting setup
- Take accurate minutes for internal meetings and circulate them promptly
- Collate, format, and distribute documentation for internal and external use
- Order and monitor office supplies, ensuring stock levels are maintained
- Support ad-hoc tasks and provide flexible administrative assistance across the business when needed
About You
- Strong organisational and administrative skills with excellent attention to detail
- Professional communication skills, both face-to-face and over the phone
- Confident using Microsoft Office (Word, Excel, Outlook)
- Experience in minute-taking and handling confidential information
- Able to manage multiple tasks and work well under pressure
- Flexible, proactive, and comfortable supporting colleagues across different teams
- Experience in an awarding body or regulated environment (desirable but not essential)
Why Join Us?
- Supportive, welcoming office-based environment
- Opportunity to develop a solid foundation in Business Operations
- Competitive salary and benefits
Ready to Apply?
If you’re professional, organised, and ready to support a busy and purposeful office environment, we’d love to hear from you.
Please send your CV and a short cover letter telling us why this opportunity excites you.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
