The Public Protection Partnership is a shared environmental health, licensing and trading standards service for Bracknell Forest, Wokingham and West Berkshire Councils.
About the role
As a Customer Delivery Technical Officer, you will provide a frontline service to residents, clients and businesses who contact us by telephone, online forms and email. You will also provide first response technical advice and support to both internal and external customers to help ensure consistent information and advice is provided across the service.
We offer a unique and dynamic working environment working across the partner local authorities which means there are plenty of opportunities to experience a wide range of cases and training opportunities including apprenticeships to allow you to develop your skills etc. We are looking for someone who is organised, customer-focused and confident working in a fast-paced environment
As the post offers support to partners across the partner authorities you will be based in Theale in West Berkshire.
We are ideally looking to offer the successful candidate the full number of hours advertised above. We may however consider offering less hours than advertised providing they meet the requirements of the role and service which will be determined by the recruiting manager.
What we offer
The PPP is committed to delivering excellent services for our communities. You’ll be joining a supportive team where your contribution to customer delivery, service improvement and collaborative working is valued.
You will benefit from
- A commitment to your personal and professional development
- A generous leave entitlement
- The opportunity to work flexibly
In return we expect you to have:
- Good communications skills
- A customer centric approach
- An eye for detail
Main duties and responsibilities of a Customer Delivery Technical Officer
In this varied role you will handle customer enquiries and service requests, support professional officers, maintain and update records and files and process and input data into systems and databases accurately and securely. You will also be asked to undertake office administration tasks which would include dealing with post, filing and photocopying and the preparation of court bundles.
The ideal candidate will be organised, have good IT skills, be a good team player, be customer-focused and confident of working in a fast-paced environment.
West Berkshire Council offer excellent employment benefits such as:
-
Flexible working wherever possible between the hours of 07.00-21.00
- Hybrid working wherever possible working 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
For an informal discussion about this role, please contact Moira Fraser at
[email protected]
Join us at West Berkshire Council and make a positive impact in our community while advancing your career.
Explore everything that a career with West Berkshire Council has to offer here: Working with Us
Equal Opportunities
The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How to apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
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