Operations Manager (Repairs & Maintenance)
Hours: 37 Hours Per Week, Mon – Fri (3 days office / 2 days hybrid)
Contract: 26 Week Temporary Contract (with potential extension)
Location: 2 Pintle Place, Hancock Road, London, E3 3UP, United Kingdom
Rate: PAYE £35.34 per hour
We're recruiting an Operations Manager to lead the delivery of high-quality responsive repairs and maintenance services. This is a senior management role, ideal for someone experienced in housing repairs, confident in leading large teams, and committed to delivering excellence.
About the Role
As an Operations Manager, you'll oversee the end-to-end delivery of responsive repairs, voids, and planned works, managing a budget of approximately £5 million and a team of over 30 operatives and subcontractors. You'll ensure services are delivered safely, efficiently, and in line with agreed KPIs.
What you'll be doing:
- Leading multi-disciplinary teams of supervisors, operatives, and subcontractors
- Overseeing repairs, voids, and planned complex works
- Managing compliance with Health & Safety, CDM 2015, and housing regulations
- Monitoring KPIs including emergency response times, first-time fix rates, and quality audits
- Providing technical oversight on complex diagnostics (structural, damp, mould)
- Acting as the primary liaison with residents, local authorities, and stakeholders
- Driving operational excellence, value for money, and continuous improvement
What We're Looking For
We're looking for someone proactive, technically skilled, and confident in leadership.
You'll ideally have:
- Proven experience as a Repairs Manager or similar role in social housing
- Contractor/DLO background with multi-trade self-delivery experience
- Strong knowledge of building regulations, housing safety, and NHF Schedule of Rates
- Excellent people management skills, including coaching, mentoring, and performance management
- Ability to deliver value for money through effective resource allocation
- Qualifications such as SMSTS, NVQ Level 6, ILM Level 5 (CIOB/RICS desirable)
- A full UK driving licence
Why Apply?
- Senior management role with significant responsibility
- Opportunity to lead large teams and drive service excellence
- Hybrid working pattern for flexibility
- Direct impact on resident satisfaction and housing service quality
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
- Temp-to-Perm Opportunities
Additional Information
- Eligible to work in the UK
- 2 Years References/Work History
Order Number: OR108739
Job Type: Fixed term contract
Contract length: 6 months
Pay: £35.34 per hour
Expected hours: 37.0 per week
Experience:
- Repair manager: 2 years (required)
- housing: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London E3 3UP
