We are seeking a skilled and friendly GP Receptionist / Administrator to join our amazing team. The ideal candidate will provide efficient administrative support while delivering a professional, welcoming and high-quality service to patients and visitors.
Duties & Responsibilities
- Greet patients and visitors in a professional, friendly and helpful manner.
- Schedule and manage appointments accurately and efficiently.
- Maintain patient records and update information as required.
- Answer telephone calls, emails and patient enquiries promptly and professionally.
- Process payments and assist with insurance claims and related administration.
- Prepare and send referrals to hospitals, specialists and other healthcare providers as required.
- Receive, read and appropriately action clinical and administrative correspondence, including letters and reports, in line with practice procedures.
- Upload and accurately file correspondence and documentation to patient records.
- Maintain confidentiality and handle sensitive patient information in accordance with practice policies and data protection requirements.
- Maintain a clean, organised and welcoming reception area.
- Support the wider practice team with general administrative duties as required.
Qualifications & Experience
- Previous GP reception or medical administration experience is essential.
- Experience of processing referrals and handling clinical correspondence is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to multitask and prioritise effectively in a busy environment.
- Proficient in Microsoft Office and other standard office software.
- A professional, friendly and compassionate approach to patient care.
- Ability to work effectively as part of a team.
- EMIS Web and Docman knowledge is desirable.
What We Are Looking For
We are looking for someone who is reliable, approachable and organised, with excellent attention to detail and a genuine commitment to providing outstanding patient service.
If you meet the above requirements and would like to join our friendly team, we would love to hear from you. We look forward to receiving your application.
Job Type: Part-time
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 1 year (required)
Work Location: In person
