Job Title: Leisure Attendant
Responsible to: Duty Manager – Pool/Facilities
Location: The Portland Centre
Document Created (month &
year)
October 2023
Overview of the role
As a Leisure Attendant you will undertake a range of duties to ensure the safe and efficient day-to-
day operations of the Portland Centre, a historical building at the heart of the local community.
You will be responsible for supervising the pool, setting up and breaking down equipment,
maintaining cleanliness of facilities, dealing with customer enquiries and providing a high standard
of customer service at all times. You will assist the Duty Manager to oversee the general safety and
behaviour of the public to prevent injury, misuse and damage to our centre.
Key Accountabilities & Responsibilities
Provide safe and effective pool supervision, intervening for rescue purposes in the event of
emergencies.
Set up, break down, store, and check on equipment when in use, as necessary within
manual handling guideline for various sessions.
To undertake cleaning duties to a high standard, working within COSHH regulations and
completing relevant check sheets.
To maintain and restock customer service facilities such as toilet roll dispensers, soap
dispensers, litter bins and nappy changing areas to a high standard.
To communicate and engage with members, customers and staff, providing excellent
customer service.
Comply with the Pool Safety Operating Procedure, ensuring the safety and good conduct
of all swimming pool users.
To be aware of, understand and put into practice safety instructions and emergency
procedures.
To carry out pool testing according to test sheets instructions.
Carry out day-to-day instructions as given by Duty Manager.
Report immediately to the Duty Manager any safety hazards or deficiencies likely to render
any equipment/area unsafe and any incidents that have occurred during shift.
Provide cover for reception when required which will include cash handling, customer
queries and bookings.
To help in the control of access and ensuring safe use of any facility area and sports
equipment.
Assist Duty Manager in the opening/closing of the centre according to procedures.
Maintain an acceptable level of fitness as laid out by the RLSS.
Financial Key Tasks
To receive appropriate admission, booking fees and to issue receipts/tickets for such fees.
Control of reception float and takings, banking funds according to company procedures.
To ensure that all cash, cheques and other monies are secured at all times and relevant
paperwork completed.
Job Description
