Job Description:
About the Company:
At Blue, we provide efficient, sustainable and transparent water services to businesses across Scotland. As we continue to grow, we’re looking for a Customer Service Advisor to help us support our customers with understanding and professionalism.
Why work with us?
Scale With Us: As our team and customer base continue to grow, we’re looking for people who will embrace opportunities to contribute to innovative solutions and impactful growth at Blue.
Our Culture: Collaborative, innovative and inclusive, Blue strives to create a supportive environment for our team which encourages growth and innovation.
Your Voice Matters: We empower everyone to contribute to new ideas and encourage open dialogue and collaborative change.
Responsibilities
- Respond to inbound customer and partner enquiries via phone, email, and web chat.
- Assist with billing queries, account changes, and service updates.
- Work with internal teams to resolve customer issues quickly and effectively.
- Log and track customer interactions using our bespoke in-house built CRM system.
- Support customers with understanding their usage, charges, and options.
- Help build lasting customer relationships through professional, helpful service.
Qualifications and Experience
- Proven experience in customer service is desirable.
- Strong verbal and written communication skills.
- A calm, friendly, and professional manner under pressure.
- Great attention to detail and a willingness to learn.
- Basic computer literacy (CRM experience and proficiency with the Google Suite is a plus).
- Experience in utilities or the water sector is desirable, but not essential.
What’s in it for you?
- Salary of up to £30,000.00 depending on experience.
- Join a growing company with fantastic progression opportunities.
- Salary progression based on performance.
How to apply:
To apply, please provide your CV with a clear email address and telephone number. Please self-format your CV as a PDF - these are preferred to Indeed CVs. You will be contacted via telephone and email should your application be successful.
We'd love to hear from you!
Pay: Up to £30,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
