Salary: Up to £29,000 DOE
Hours: Full Time | Monday to Friday | 8:00am – 5:00pm
Be the first impression that makes a lasting one.
We're recruiting on behalf of a well-established, family-run business in Galashiels with an excellent reputation for delivering outstanding customer service.
We're looking for an experienced Receptionist / Office Administrator to become the first point of contact for customers, visitors and telephone enquiries. This is a varied role combining front-of-house responsibilities with office administration, making it ideal for someone who enjoys working with people while ensuring the smooth day-to-day running of a busy office.
As the face of the business, you'll play an important role in creating a welcoming and professional experience for every customer.
Key Responsibilities
- Manage the reception area and provide a professional, friendly welcome to customers and visitors.
- Answer and direct incoming telephone calls efficiently and professionally.
- Respond to customer enquiries and liaise with the relevant departments.
- Make appointment reminder calls and assist with scheduling appointments.
- Provide general administrative support to the wider team.
- Process incoming and outgoing mail.
- Order stationery and office consumables.
- Arrange accommodation for staff attending training courses.
- Ensure office equipment and printers remain stocked with supplies.
- Maintain a clean, organised and welcoming reception area.
- Support the smooth day-to-day running of the office.
About You
We're looking for someone who is:
- Experienced in a Receptionist, Front of House or Office Administration role.
- Comfortable handling a busy telephone switchboard and customer enquiries.
- Friendly, approachable and professional.
- Highly organised with excellent attention to detail.
- Confident managing multiple priorities in a busy environment.
- A strong communicator with an excellent telephone manner.
- Competent using Microsoft Word, Outlook and Excel.
- Passionate about delivering outstanding customer service.
Experience scheduling appointments, supporting a busy office or service department, and working within a customer-facing administrative environment would be highly advantageous.
This Role Would Suit Someone Who
- Enjoys being the first point of contact for customers.
- Takes pride in delivering exceptional customer service.
- Likes keeping things organised and running efficiently.
- Works well independently and as part of a team.
- Thrives in a varied role where no two days are the same.
What We Offer
- Full-time, permanent position.
- Monday to Friday working hours (8:00am – 5:00pm).
- Salary of up to £29,000, depending on experience.
- Friendly, supportive working environment.
- The opportunity to join a well-established, family-run business with an excellent reputation.
Before You Apply
To be considered for this opportunity, you'll ideally have previous experience within a reception, front-of-house or office administration role, where you've been responsible for handling telephone enquiries, greeting customers and providing day-to-day administrative support.
Please note:
- This position does not offer Skilled Worker visa sponsorship. Applicants must have the legal right to work in the UK.
- If you have applied for the Front of House/Administrator vacancy, there is no need to reapply as your application is already being considered.
If you're looking for a role where your customer service, communication and organisational skills will make a real difference, we'd love to hear from you. Please submit your CV to apply.
Pay: Up to £29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- How many years of experience do you have working in a Receptionist or Office Administration role?
- Have you regularly answered and managed incoming telephone enquiries as part of your role?
- Are you available to work Monday to Friday, 8:00am–5:00pm?
- Are you able to commute to Galashiels on a daily basis?
- If successful, when would you be available to start?
- Do you have the legal right to work in the UK without requiring employer sponsorship, now or in the future?
Work Location: In person
