Contact Centre Sales Advisor (£26,500 + bonus)
LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Vauxhall, Peugeot Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on Vehicle Sales, customer care, whether that be Parts, Service, or Accident Repair.
We have a strong reputation for providing outstanding customer service and we are looking to expand our team within our branch located in the Birmingham Business Park. We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.
Responsibilities:
- To be the first point of contact for inbound calls for customers interested in a new vehicle
- Provide outstanding customer service solutions to all customers
- Outbound calls to customers who have expressed an interest online
- Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.
- Follow call scripts and company procedures for smooth interactions
- Log detailed and accurate notes on the in-house systems
- Ensure all customer interactions are recorded for future reference
- Use of the CRM and booking systems to build an accurate profile of the customer needs
- Follow all data protection regulations and adhere to call handling guidelines
- Achieve and exceed daily, weekly and monthly appointment targets.
- This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day
Skills and Experience:
- 2+ years customer service will be essential for this role
- Sales experience is desirable
- Automotive experience is desirable
- Live chat experience is desirable
Personal Specification:
- Receptive to constructive feedback and committed to continuous improvement
- Demonstrates maturity and self-confidence, while working effectively as part of a team
- Courteous and approachable with both customers and colleagues
- Communicates clearly and concisely, adjusting pace as needed
- Takes responsibility for their actions and personal growth
- Consistently professional, showing respect to others at all times
- Eager to learn and expand knowledge
- Enthusiastic, with a positive and passionate attitude
Hours and Shifts:
This role will consist of weekly shift patterns, within the openings hours below. 40 hours per week as standard.
Opening hours:
Mon-Fri 8:00am – 7:00pm
Saturday 8:00am – 5:30pm
Sunday 10:00am – 5:00pm
Benefits:
- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
