Your career is about more than building a CV - it’s a chance to #Leaveyourmark
Make an impact doing work you can be proud of and contributing to a mission to enhance our operational capability as we extend our reach across the UK, Europe and the USA.
The role
We are seeking dynamic individual to join the fulfilmentcrowd account management team. We look after a diverse portfolio of Premier and smaller strategic clients. As an integral member of the team you will be ambitious, commercially aware, empathetic, service orientated and comfortable working with a degree of ambiguity to find solutions for clients.
As a driven individual you will support our clients by providing effective and innovative solutions to client pain points, offering an efficient and easy way for our clients to do business with us, ensuring our processes and procedures are maintained and contractual SLA’s are met in line with client expectations.
You will also have a love for improving the customer experience and have the ability to identify key themes and trends to create a continuous improvement culture that will drive client retention alongside opportunities for revenue growth.
This role will require occasional travel; the emphasis will be on providing a stable UK based position of contact for your prescribed portfolio of clients.
Responsibilities include:
· Serve as the lead point of contact for all client account management matters
· Build and maintain strong, long-lasting client relationships
· Develop trusted relationships with key stakeholders both within a clients organisation and internally
· Ensure the timely and successful delivery of our solutions according to client needs and objectives
· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
· Identify areas of improvement including potential opportunities for expansion
· Forecast client activity and track key account metrics both financial and operational
· Report on account status and any risks to long term retention
· Assist with challenging client requests and issue escalations as needed
Who are we looking for?
As the representative of the company - you are a vital part of the team. Reporting to the Director of Client Services you will be dedicated, enthusiastic and with a positive energy to learn.
You will have a team focus with the ability to communicate and build strong relationships with a variety of people at all levels. With a driven, self-motivated attitude, you will have a demonstrable ability to work on your own initiative.
You will be commercially minded and you will recognise the value of meaningful, long-lasting relationships that move our business forward by fostering loyalty. Our client’s success is our success.
We are keen for team members to learn all aspects of the business to foster greater depth of understanding as to how a client can best utilise our services. We believe the variety we promote gives team members a well-rounded view of fulfilment. Each and every day will be stimulating, entertaining and rewarding if you are prepared to commit yourself, viewing change as an opportunity to grow.
The portfolio of clients you will be responsible for will extend to different areas of the world and this will not only require some travel but also some diary management to allow for communication within the most appropriate time window based on the clients’ own offices around the world.
What we offer
Whilst delivering the best experience for our clients, at fulfilmentcrowd we also pride ourselves on our open, collaborative culture which encourages people to thrive, share ideas, and give their best whilst being supported, developed, and nurtured.
Alongside a competitive base salary, you can enjoy a great work-life balance at fulfilmentcrowd. Working in a relaxing office space based in Chorley, we are proud to create a fun working environment, ensuring our team bond at a personal level as well as working as colleagues. We also know life needs to be flexible, therefore the role will be based on a hybrid working contract with a minimum of two days per week expected to be focused in the Chorley office.
This is a great opportunity to join an innovative, fun and friendly team, supporting clients within the UK but also across different continents.
The successful candidates can expect to be stretched in terms of their knowledge but supported to add the experience that will stand them in great stead for their future careers.
Applications:
All applications should include your CV, a covering letter and your salary requirements.
We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the legal right to work in the UK, your application will not progress.
Job Types: Permanent, Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay
- Work from home
Ability to commute/relocate:
- Chorley PR7 7NB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Chorley PR7 7NB
