Salary
£16,500 for 6 month contract
Hours
Mon -Fri 20 hrs a week between 8am and 9pm
A leading global provider of facility services, providing services to complement their customer’s workplace, is seeking to recruit a Service Delivery Team Leader on a 6 month contract for their site in Stoke.
Duties and responsibilities
- Lead and support the operational support team to deliver KPIs, SLAs, and business targets.
- Oversee accurate management of placemaker data, including onboarding documentation, time & attendance, pay rates, overtime, absence and timesheet processing.
- Maintain accurate systems, trackers and reporting to support operational planning and performance monitoring.
- Build and maintain strong working relationships with operational managers, internal support teams, suppliers and external partners.
- Manage team performance through coaching, training, audits and observation.
- Support induction and ongoing development of team members to ensure high service standards.
- Ensure all processes are followed in line with company policies, service level agreements and compliance requirements.
- Identify opportunities for service improvements and support change initiatives across operational support functions.
Skills and experience
- Experience in a Team Leader, supervisory or senior operational support role, ideally within a shared services or service delivery environment.
- Skilled in leading, motivating and developing teams to achieve strong performance.
- Comfortable working in a fast-paced operational setting with competing priorities, deadlines and SLAs.
- Proven track record of delivering against KPIs, SLAs and operational targets.
- Experience overseeing administrative or operational support processes, particularly those involving data management.
- Confident handling service issues, escalations and complaints.
- Experience supporting change initiatives or process improvements.
- INDUNI
Pay: £33,000.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Stoke-on-Trent ST1 5PB: reliably commute or plan to relocate before starting work (required)
Experience:
- Shared Service: 1 year (required)
- Data analysis skills: 1 year (required)
- Complaint handling: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
