Summary:
We are seeking a friendly and organised Part-time Receptionist to join our team in the vibrant hospitality and catering industry in Newquay. This role is essential for providing excellent customer service and ensuring smooth operations at our front desk. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and supporting our staff in delivering exceptional service.
Responsibilities:
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Greet and welcome guests in a warm and professional manner.
- Answer phone calls and respond to inquiries promptly and courteously.
- Manage bookings and reservations, ensuring accurate information is recorded.
- Assist with check-in and check-out procedures for guests.
- Maintain a clean and organised reception area.
- Handle guest complaints and feedback with professionalism and empathy.
- Collaborate with other team members to ensure seamless service delivery.
- Perform administrative tasks as required, including filing and data entry.
Qualifications:
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Previous experience in a customer service role is preferred but not essential.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Basic computer skills, including familiarity with Microsoft Office.
- A friendly and approachable demeanour.
- Flexibility to work various day and evening shifts, including weekends and holidays.
Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.
