As Shop Manager, you will have overall responsibility for the day-to-day running of our large-format Burslem store. You'll lead and inspire a team of staff and volunteers, maximise sales, control costs, and ensure the shop provides an exceptional shopping and donating experience.
You'll play a key role in achieving income targets while maintaining high standards of presentation, compliance, and customer care.
Key Responsibilities
- Lead and manage the day-to-day operations of the Superstore, including stock management, pricing strategies, and merchandising.
- Oversee donation processing procedures, ensuring compliance with regulations and maximising Gift Aid potential.
- Implement effective sales and marketing initiatives to drive foot traffic and increase income.
- Recruit, train, develop and manage a team of staff and volunteers, fostering a positive work environment and promoting teamwork.
- Provide ongoing coaching and development opportunities to enhance employee performance and customer satisfaction.
- Deal with customer enquiries, feedback, and complaints promptly and professionally, striving to exceed expectations.
- Ensure compliance with all relevant health and safety regulations, to create a safe environment for staff and customers.
- Uphold retail processes and procedures, including adherence to Health & Safety, Trading Standards, Gift aid and GDPR regulations.
About You
Are you an enthusiastic, commercially minded, and people-focused Charity Shop Manager who could lead one of our Superstores? This is an exciting opportunity to combine retail excellence with a meaningful purpose, helping to generate vital funds that support our charitable work.
If you are an experienced retail manager who thrives in a fast-paced environment, enjoys developing teams, and has a passion for delivering outstanding customer service, we'd love to hear from you.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- ✅ DBS paid for by the hospice
- Learning & Development opportunities
✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨
Salary: £36,210 FTE per annum
Hours: 42.5 hours a week
Applications close: Sunday 9th August 2026
Interviews: w/c 11th August 2026
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
For more information, please contact:
Retail Team 01782 344339
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
