Company Description Macdonald Hotels & Resorts is a collection of high-quality hotels and resorts located in some of the most scenic destinations across the UK and Spain. The group is known for its focus on exceptional guest experiences, combining comfortable accommodations with distinctive dining and leisure facilities. Team members work in picturesque settings and are encouraged to deliver attentive, personalized service. The company values professionalism, hospitality, and a commitment to creating memorable stays for every guest.
Pay: £25,174.50 per year
Job description:
Main purpose of Job:
Operating within a commercial team responsible for the strategic management meetings, events, group and travel trade enquiries of Macdonald Hotels & Resorts. To deliver and maximise Sales opportunities through the effective use of business management tools and management of committed empowered team. Promoting a professional and positive image and by encouraging the same from others in your team.
Key Job Specific Accountabilities:
- To deliver budgeted meetings, events, and groups target by maximising revenue and profit for each property through increased conversion, maximising meeting room occupancy, rate opportunities, upselling and cross selling of hotels.
- To handle the meetings, events, groups and travel trade enquiries booking process from enquiry through to confirmation in a timely manner, delivering outstanding customer service.
- To ensure compliance with company standards consistently delivering a professional service and building strong working relationships with our clients, resulting in repeat clients, achieving targeted BDRC scores.
- To create and maintain a positive working environment between the team, hotels and Sales Team where "everyone sells" and knowledge is shared.
Required Experience & Skills:
- Preferred experience within a Meetings & Events Sales role, but not essential.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Work Location: Head Office (Bathgate)
Pay: £25,174.50 per year
Benefits:
Ability to commute/relocate:
- Bathgate EH48 2RX: reliably commute or plan to relocate before starting work (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
