It’s not just about being surrounded by a bunch of clever, funny, crisp-eating, good looking people. Being a bbd’er also comes with everything you’d expect – and hopefully a little more.
Want to be part of an awesome team comprising of thinkers, doers, problem solvers and creators? We don’t care how you got here, we just want to know if you are ready for the next step.
Bright Blue Day is looking for an ambitious Client Services Director to lead our Client Services function and play a key role in shaping the future of the agency.
Reporting directly to the Managing Directors, you'll be responsible for the growth, retention, and commercial performance of our key client accounts, while leading and developing a team of eight client services professionals from Account Executives through to Account Directors.
This is not a hands-on account delivery role. Your focus will be on building senior client relationships, developing people, driving commercial growth and creating the conditions for great work to happen.
As a member of the Leadership Team, you'll contribute to agency-wide decisions, helping shape our people, proposition, growth strategy and future direction.
Working across B2B clients in sectors including cybersecurity, financial services and insurance, you'll ensure our largest accounts continue to grow, deliver against agreed objectives and see bbd as a trusted strategic partner.
We're entering an exciting period of growth, transformation and AI adoption, and we're looking for someone who wants to play a meaningful role in shaping what comes next.
Key Responsibilities
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Lead, mentor and develop a Client Services team of nine people, spanning Account Executives through to Account Directors.
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Drive retention, growth and profitability across bbd’s key client accounts.
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Own the strategic oversight of Client Development Plans (CDPs) across our top accounts, ensuring clear growth opportunities and alignment between client goals and agency objectives.
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Build and maintain senior-level client relationships that extend beyond project delivery.
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Provide strategic guidance and commercial insight aligned to client objectives and bbd’s service offering.
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Act as the senior escalation point for key client opportunities and challenges.
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Contribute to agency strategy, growth initiatives and leadership team decision-making.
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Champion efficient ways of working, including the adoption of AI tools and technologies that enhance client service performance.
What We're Looking For
Essential Experience
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5+ years' experience in a senior Client Services leadership role within a B2B marketing agency.
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Proven experience leading and developing teams across multiple levels of seniority, including Account Executives, Account Managers, Senior Account Managers and Account Directors.
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Experience managing and developing teams of at least 4+ direct reports, with responsibility for performance, progression and succession planning.
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Demonstrable experience leading teams through growth, change and evolving ways of working.
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Strong experience building and maintaining senior client relationships, including C-suite and executive stakeholders.
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Proven track record of retaining and growing strategic client accounts.
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Strong commercial understanding, including forecasting, profitability, account growth planning and revenue retention.
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Experience working with clients in sectors such as cybersecurity, technology, financial services or insurance.
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Experience contributing to agency leadership, business growth and strategic decision-making.
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Strong understanding of AI tools, platforms and emerging technologies that are transforming client services, agency operations and client engagement.
Personal Attributes
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Ambitious and motivated by helping shape the future direction of an agency.
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Excited by the opportunity to play a leadership role beyond the Client Services department.
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A natural coach and mentor who enjoys developing people at all stages of their careers.
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Commercially minded and comfortable balancing client, people and business priorities.
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Strategic, proactive and growth-focused.
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Curious, adaptable and open to new technologies and ways of working.
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Confident, influencing and building relationships at senior levels.
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Accountable, collaborative and aligned with a people-first culture.
Location & Travel
Based in Bournemouth and able to work from our office five days per week.
Willing and able to travel regularly within the UK and internationally, including America, when required.
£75k - £85k depending on experience and potential bonus growth options
