As a Post Office Counter Clerk and Sales Assistant, you will be the face of our community-focused service. You will provide exceptional customer service, and high store standards. You will be assisting customers to send and collect parcels with Royal Mail, Parcel Force and Evri. You will be serving customers on the shop counter, dealing with deliveries, date checking, store presentation and following legalities.
Flexibility is required to cover a variety of shifts over 7 days, 7am-10pm.
Key Responsibilities
- Transaction Processing: Securely handle cash and cheque deposits, withdrawals, and balance enquiries for personal and business customers.
- Customer Support: Greet customers professionally, assist to find items within the store and process all transactions on either the till or Post office counter.
- Accuracy and Compliance: Maintain high standards of cash handling, ensuring your till and the Post Office balances. Checking all age related products are sold correctly.
- Collaborations: Work closely with colleagues and visiting representatives to ensure smooth daily operations.
What We're Looking For
- Experience: Proven experience in customer service is essential; previous cash handing or customer service is preferred.
- Skills: Strong numerical skills (GCSE Maths Grade C or above preferred) and proficiency with computer systems.
- Attributes: A calm, professional manner when handling multiple tasks in a fast-paced environment. Be able to handle deliveries and stock when required.
- Requirements: You must be over 18 and able to provide five years of continuous referencing for a DBS check.
Benefits and Culture
- Community Impact: Play a vital role in sustaining local communities by providing access to cash, banking and all post office provided needs along side the local store.
- Training: Full training is provided.
-Package: Company pension scheme, and employee discounts (where applicable).
Pay: From £12.71 per hour
Work Location: In person
