Not Just Another Service Charge Role - Build capability. Create confidence. Make an impact.
Join a Team That's Shaping the Future of Service Charges.
At Southern Housing, we're on an exciting journey to strengthen our service charge service, invest in technical excellence and build a team that residents and colleagues can trust. We're looking for experienced service charge professionals who want to be part of that journey.
We're looking for people who enjoy getting stuck into complex challenges, finding practical solutions and helping others succeed. People who are curious, collaborative and passionate about delivering a service that makes a real difference.
As a Senior Service Charge Analyst, you'll be a trusted technical expert within the team, leading on complex cases and investigations, supporting continuous improvement and helping to develop the capability of colleagues across the wider service. You'll have the opportunity to influence how we do things, share your expertise and play a key role in improving outcomes for residents.
What You'll Love About This Role
No two days are the same. You'll have the chance to:
- Work on a broad range of complex and interesting service charge challenges across a large and diverse housing portfolio.
- Use your expertise to shape and improve the way service charges are delivered.
- Support and mentor colleagues, helping to build confidence and technical capability across the team.
- Continue developing your own knowledge and skills alongside experienced professionals.
- Make a visible difference for residents and colleagues alike.
What We're Looking For
We're interested in people as much as experience.. You'll bring strong technical service charge knowledge, but you'll also be someone who enjoys:
- Solving problems and getting to the root of complex issues.
- Building positive and trusted relationships with others.
- Improving processes and finding better ways of working.
- Sharing knowledge and supporting colleagues to succeed.
- Learning, developing and continuously improving your expertise.
In your supporting statement, please address how you meet the above criteria providing examples.
Why Southern Housing?
We're building more than a service charge team – we're building a culture where people support one another, share ideas, celebrate success and genuinely enjoy coming to work. We know there are challenges, but we're committed to creating an environment where talented people can develop their careers, have their ideas heard and make a meaningful impact.
If you're looking for a role where your expertise will be valued, your ideas welcomed and your contribution will help shape the future of service charges, we'd love to hear from you.
Closing Date: Monday 21st July 2026 at 23:59
Interview Date: W/C 28th July 2026
We reserve the right to close this position early if we receive a high amount of candidates.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Work Location: In person
