Location: London N14 5JN (Office Based)
Salary: £26,000 - £30,000 + Benefits
About the Role
We're looking for a proactive telecoms professional to manage customer orders, provisioning, faults, and supplier relationships.
This is not a passive admin role. You'll take ownership of orders and support cases from start to finish, keeping customers informed and ensuring nothing gets missed.
What You'll Do
- Manage broadband, VoIP, mobile, and connectivity orders end-to-end
- Raise and progress faults through to resolution
- Chase suppliers and carriers for updates
- Keep customers informed throughout the order and fault lifecycle
- Process orders, account changes, renewals, and upgrades
- Manage support tickets, billing queries, and the support inbox
- Maintain accurate records and documentation
What You'll Need
- Experience in telecoms provisioning, service delivery, customer support, or sales support
- Strong organisation and multitasking skills
- Confidence dealing with suppliers and customers
- Excellent communication and attention to detail
- Ability to prioritise and take ownership of issues
You'll Do Well If You
- Follow things through without being asked
- Stay calm under pressure
- Enjoy solving problems and helping customers
- Take pride in getting things done properly
Join a growing telecoms business where you'll play a key role in delivering an excellent customer experience and keeping services running smoothly.
Pay: £26,000.00-£30,000.00 per year
Work Location: In person
