PHL have an opportunity for a Senior Urgent Care Co-Ordinator to join our team on a part time basis up to 30Hrs per week.
PHL are commissioned by Staffordshire & Stoke-on-Trent Integrated Care Board to deliver Integrated Urgent Care services across Staffordshire.
Working times will be variable between Monday-Sunday 18:30 – 08:00
As a Senior Urgent Care Co-Ordinator, you will join an established team of Clinical and Operational staff and support the OOH service provision across Staffordshire on your designated shift. The post holder will be required to;
- Ensure the highest quality of service delivery for PHLs patients
and maximise resource utilisation.
- Escalate any concerns to clinical counterparts for support.
- Conduct ‘Patient Safety Calls’ (PSC) as per policy and escalate
concerns to clinical counterparts as required.
- Actively monitor, evaluate and report on the services
performance.
- Provide support to counterparts, team leaders and the
Operations Manager where required.
- Ensuring Key Performance Indicators (KPIs) are met.
- Closely monitoring the telephone advice queue and allocate
calls promptly according to call time and priority.
- Have operational oversight of the Telephone Advice, Face-to
Face and Home Visiting services across Staffordshire on your
designated shift by ensuring patient cases are allocated
appropriately.
- Supporting Urgent Care co-ordinators with their induction and ongoing training.
- Ensuring operational staff fully understand the importance of their role in ensuring effective, efficient, caring and positive delivery of services to our patients.
Requirements:
- NVQ level 3, or equivalent or significant relevant work experience.
- The ability to be compassionate, with the ability to interact positively with team
- Excellent communication skills.
- Strong IT skills, including working across the Microsoft Office platform and patient administration systems.
- The ability to work independently and as part of a multi-disciplinary team.
- The ability to work to deadlines and prioritise a mixed work load.
- Be able to handle difficult situations in a calm, effective and professional manner.
- An understanding of the confidential nature of our work.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
