Printster is a Bristol-based personalised gifts and promotional merchandise company. We print and personalise mugs, t-shirts, keyrings, photo gifts and branded merchandise for everyone from individuals ordering a single present to businesses kitting out their whole team. As a Sales Advisor, your job is to bring sales in: you will proactively reach out to prospective and past customers, follow up on quotes and enquiries, and turn interest into orders. Incoming enquiries are part of the mix, but the real opportunity is in going after business rather than waiting for it to land in your inbox. Alongside this you will handle general customer queries over email and live chat, so customers always get a quick, helpful reply, whether they are ready to buy or just asking a question.
You do not need sales experience to apply, but this is a real sales job with real targets. The base rate is £12.71 per hour, with a performance bonus for hitting your targets on top. The better you sell, the more you stand to earn. It will suit someone who enjoys talking to people and gets a genuine buzz from closing a sale and beating a number.
Part of this role is proactively approaching businesses that have never bought from us before. You will not be thrown in on day one, and you will get training and support, but this is central to the role over time. If the idea of picking up the phone to a brand-new prospect fills you with dread rather than energy, this is not the role for you.
What you'll do:
- Proactively reach out to prospective and past customers by phone and email to win new and repeat orders
- Grow into proactive cold outreach, approaching new businesses that have never ordered from us before (with full training and support)
- Follow up quotes, enquiries and lapsed customers, chasing every opportunity until it converts
- Handle inbound enquiries across phone, email and web chat, and turn them into orders
- Spot chances to upsell and cross-sell: larger quantities, added personalisation, repeat orders
- Answer general customer queries over email and live chat, and help out after the sale
- Hit the daily and monthly targets that unlock your bonuses
- Keep your leads, quotes and orders accurately logged in our system
What we're looking for:
- A confident, proactive phone manner: you are happy to pick up the phone and start the conversation, not just answer one
- Real motivation to earn: you treat a target as something to beat, not a chore
- Self-starter energy: you go looking for the next sale rather than waiting for it to come to you
- The appetite and aptitude for cold outbound: you are ready to approach brand-new prospects and grow into it, even if you have not done it before
- Resilience: you can take a "no" and move straight to the next opportunity
- Good organisation: you follow up when you say you will, and nothing slips through the cracks
- Confidence with computers and a willingness to learn our systems
- No sales experience needed, though any experience dealing with customers is a plus
Hours:
Standard hours are Monday to Friday, 9:00am to 5:30pm, with weekends free for most of the year. Our one busy period is November to December, when personalised gifts are in huge demand and we ask the team for some additional hours and occasional weekend work to make the most of it. We would rather be upfront about that so you can decide whether it suits you. For a sales role it is also the best time of year to earn.
Job Types: Full-time, Permanent
Work Location: In person (Bristol)
Pay: £12.71 per hour
Work Location: In person
