We have an exciting opportunity for a Service Analyst (Global Grade 9) to join our Data Products team on a permanent basis. This role is central to supporting the operational delivery of Elexon's Smart Data Repository (SDR) service, ensuring customers and authorised data recipients can securely access high-quality data that underpins the evolving GB electricity market.
You'll play a key role in supporting customers, maintaining data quality, and ensuring the Smart Data Repository operates in line with the Balancing and Settlement Code (BSC) and Elexon's data governance standards. Working closely with colleagues, customers and industry stakeholders, you'll help deliver a reliable, secure and continually improving service that supports innovation and the transition to Net Zero.
What you'll do:
As a Service Analyst, you'll support the day-to-day operation of the Smart Data Repository, providing excellent customer service while ensuring data is managed securely, accurately and efficiently.
Provide advice, guidance and support to customers and authorised data recipients, helping them access and use the Smart Data Repository.
Manage customer onboarding, access requests and offboarding, ensuring permissions and consent controls are applied correctly.
Develop your expertise as a Subject Matter Expert in the Smart Data Repository, its services and the relevant Balancing and Settlement Code obligations.
Monitor data quality, platform performance and service health, identifying issues, investigating root causes and supporting timely resolution.
Support the maintenance of metadata, data catalogues and dataset registers, helping ensure data is discoverable, trusted and well governed.
Produce analysis and reporting on service performance, customer usage and operational trends, providing recommendations for improvement.
Support the delivery of service enhancements, including testing, releases and operational readiness activities.
Develop and maintain knowledge articles, operational procedures and training materials that improve customer experience and promote self-service.
Build strong relationships with customers, delivery partners and internal stakeholders to ensure high-quality service delivery.
Identify opportunities for continuous improvement, helping to enhance processes, reduce disruption and improve operational efficiency.
What you'll bring:
We're looking for someone with a passion for customer service, data and continuous improvement who enjoys solving problems and working collaboratively.
Excellent customer service and stakeholder management skills, with the ability to build positive working relationships.
Strong organisational skills and the ability to manage multiple priorities while maintaining a high level of accuracy.
An analytical mindset with an interest in data quality, reporting and operational performance.
The ability to explain complex technical or regulatory information in plain English to a variety of audiences.
A proactive approach, taking ownership of tasks and seeing them through to completion.
Strong written and verbal communication skills, with excellent attention to detail.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
A collaborative approach with a willingness to learn and develop new technical knowledge.
Desirable experience:
Knowledge of the GB electricity market, Smart Metering or the Balancing and Settlement Code.
Experience working with data governance, access controls or information security.
Familiarity with Azure, Databricks, Unity Catalog or Microsoft Purview.
Experience or an interest in learning SQL, Power BI or other data analysis and visualisation tools.
Awareness of UK GDPR, consent management and data protection principles.
Experience creating knowledge articles, training materials or delivering customer training.
What's in it for you:
Up to £47,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices
Ready to make an impact? Join us and help shape the future of energy services.
