Customer Experience Advisor Overview
Location: Q1, 60 Norden Road, Maidenhead, SL6 4AY
Salary: £26,500 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
About the Role
We're looking for enthusiastic and customer-focused Customer Experience Agents to join our growing team at easyStorage.
If you're passionate about delivering exceptional customer service, enjoy problem-solving, and love helping people, we'd love to hear from you. You'll be the first point of contact for our customers, providing support via telephone and email while ensuring every interaction leaves a lasting positive impression.
As part of our Customer Experience team, you'll play a key role in creating "Raving Fans" by delivering outstanding service in a fast-paced, supportive environment.
Key Responsibilities
- Deliver exceptional customer service via telephone and email.
- Handle customer enquiries, bookings and account queries efficiently.
- Resolve customer issues professionally and empathetically.
- Maintain accurate customer records using CRM systems.
- Work collaboratively with colleagues and franchise partners to provide the best customer experience.
- Take ownership of customer enquiries through to resolution.
- Identify opportunities to improve customer satisfaction and service delivery.
About You
We're looking for someone who has:
- Previous customer service experience, ideally within a telephone and email-based environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- A positive, empathetic and professional approach to customer service.
- The ability to prioritise tasks and remain calm in a fast-paced environment.
- Confidence using Microsoft Office and CRM systems. Experience using Zendesk or a similar customer service platform would be a distinct advantage.
- A proactive attitude, willingness to learn and a genuine desire to deliver an exceptional customer experience.
Previous self-storage experience is beneficial but by no means essential, as full training will be provided.
Working Hours
- Monday to Friday
- 8:00am – 5:00pm
- 40 hours per week
- Office-based role
Benefits
- £26,000 annual salary
- Free on-site parking
- Free gym membership
- On-site café
- 20% discount on storage
- Company events & team socials
- Smart casual dress code
- Full training and ongoing development
- Friendly, supportive working environment
Requirements
- Ability to reliably commute to Q1, 60 Norden Road, Maidenhead, SL6 4AY, or relocate before starting work.
- Right to work in the United Kingdom.
If you're passionate about providing outstanding customer service and want to join a growing, friendly team where you can make a real impact every day, we'd love to hear from you.
Pay: £26,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Cookham SL6 4AY: reliably commute or plan to relocate before starting work (required)
Experience:
- call centre agent: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
