Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.
Senior Claims Adjuster
Leeds / Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role
The opportunity:
We are looking for a Senior Claims Adjuster to join our Core Claims team in Leeds. This pivotal role is responsible for managing both Motor and Casualty complex claims (ranging from a value of £100k-£500k), providing technical guidance to colleagues, and supporting the delivery of our claims strategy. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proactive approach to resolving claims efficiently and economically. If you thrive in a collaborative environment and are passionate about delivering exceptional service, we’d love to hear from you.
At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.
Your new role
Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
Deliver bespoke training and guidance to the Claims team.
Investigate and resolve complex and specialist claims to ensure high-quality service and minimal leakage.
Manage estimates, billings, and discrepancies with clients and brokers.
Identify and address coverage, subrogation, contribution, and recovery issues.
Handle disputed and material claims to achieve economic resolution.
Oversee claims managed by panel solicitors to drive timely resolution.
Maintain accurate reserves and ensure timely updates to internal systems.
Support stakeholder relationships and contribute to management reporting and portfolio monitoring.
About you
Proven experience handling EL/PL and Motor claims, up to £500K in value
Strong understanding of compliance, regulatory, and statutory frameworks
Excellent investigative and negotiation skills with a solution-focused mindset
Clear and confident communicator, able to adapt style to suit different audiences
Skilled at building positive relationships and collaborating across teams
Comfortable presenting insights and contributing to a culture of continuous improvement
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Technical Support
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
