Job Advert
The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.
We are looking for a passionate and experienced Housekeeping Senior Shift Leader to work with our housekeeping team. You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail. This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities
-
Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
-
Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
-
Assist with the assignment of rooms to housekeeping room operatives as instructed.
-
Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
-
Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.
,
-
Build and maintain effective working relationships with all key departments.
-
Support departmental targets and objectives, work schedules, policies and procedures.
-
Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
-
Perform routine inspections of all Housekeeping areas.
-
Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.
The Ideal Candidate Will Have:
-
Proven experience in housekeeping with excellent problem-solving capabilities
-
A hands-on approach and lead-by-example work style
-
Commitment to exceptional guest service with a passion for the hospitality industry
The Essential Skills:
-
Ability to find creative solutions, offering advice and recommendations
-
Well organised and structured in your approach
-
Ability to work in an environment that demands excellence, time and energy
The Desirable Skills:
-
Confident personality with presence
-
Engaging and the ability to inspire
-
Forward Thinking
