LOCATION: Shipley plus CMHT sites across Bradford district
GRADE / SALARY: £29,522.27 FTE per annum
HOURS: 37.5 hours per week
ACCOUNTABLE TO: Team Leader (REACH)
Purpose of the Job:
To work as part of the Reach team and alongside the Community Mental Health Teams (CHMTs) to support clients with severe mental illness (SMI) to reach their goals. As Deputy Team Leader you will also mentor, support and develop other staff in the team and deputise for the Team Leader as required.
Main Duties:
- Support the Team Leader with the day-to-day operational management of the service, including referral allocation, waiting-list oversight, workload management, caseload capacity, staff deployment and continuity of service delivery.
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Undertake regular caseload management with Reach workers, reviewing contact levels, DNAs, recording quality, outcome measures, intervention purpose, review dates, time on caseload, discharge planning and any risks or concerns requiring escalation.
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Support the supervision, induction and development of Reach staff through regular one-to-ones, reflective practice, work and learning objectives, appraisal preparation, systems training, shadowing and stepped caseload development.
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Maintain oversight of practice and recording standards, ensuring client notes, assessments, risk information, outcome measures, reviews and discharge records are accurate, timely and completed in line with agreed processes.
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Hold a small caseload of Reach clients, providing recovery-focused, person-centred support that helps people work towards personalised goals, build confidence, connect with their community and move towards discharge.
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Use lived experience of mental health problems and recovery, where appropriate, to inspire and support others while maintaining clear professional boundaries.
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Support safeguarding, risk management and incident response, ensuring concerns are identified, recorded, reviewed, escalated and followed up appropriately.
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Contribute to audits, data-quality checks, service trackers, outcome monitoring and performance reporting, helping the service demonstrate quality, impact and compliance with contractual requirements and KPIs.
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Build effective working relationships with CMHT colleagues and hubs across the district. Alongside working with other partners, supporting joined-up communication, appropriate referrals, clear escalation routes and coordinated support for clients.
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Attend CMHT huddles, Reach team meetings, Operational Leadership Team meetings and other internal or external meetings as required, representing the Team Leader or service when delegated.
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Support service improvement by identifying themes, barriers, risks and opportunities from caseload management, audits, performance data, staff feedback and partnership working, and helping to implement agreed changes.
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Support the Team Leader with recruitment, staffing, absence cover and other operational priorities, escalating service risks and support needs to the Team Leader or Head of Operations as appropriate.
Values and Behaviours:
- Create and maintain a culture of respect always challenging and rooting out discrimination and stigma.
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Demonstrate a consistent belief in people and tenacity in supporting people to improve their future.
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Be passionate about our work and inspire others to feel the same.
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Be committed to doing things well and always look for opportunities for improvement.
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Model excellent partnership and team working.
Person Specification
Listed below are the knowledge, experience skills and values youll need to do this job, we will assess these through your application or through tests or interviews after shortlisting.
Educated to GCSE Level 4 or above, or equivalent experience
Practical knowledge and/or lived experience of the challenges facing people who have difficulties relating to their mental health.
At least 2 years experience of working one to one with clients who face challenges with their mental health, including with clients who have SMI.
Some experience of working in in a multi-agency health or social care setting
Experience of using IT systems to record client notes
Non-judgmental and supportive interpersonal skills
Ability to manage a caseload and workload effectively
Competent in Word, Excel, Outlook
A firm belief that all people matter and deserve respect
An evidenced belief that everyone can change
A track record of delivering on your commitments
A personal commitment to equality, diversity, and inclusion
The closing date for this role is Thursday 04 September 2026. Shortlisted candidates will be invited to attend an assessment day on Friday 11 September 2026
