We are recruiting for a FAMILY ENTERTAINMENT CENTRE DUTY MANAGER
John Codona's Pleasure Fairs is located at the very heart of Aberdeen's Beach front, comprising of 3 restaurants, 2 bars, amusement park, two adventure golf courses, bowling alley, one of Scotland's largest arcades and our innovative children's soft play area we are the complete centre for family entertainment.
Are you looking to further your career in a dynamic and progressive, family run business?
This is an exciting hands-on position, involved in the day to day running of a busy entertainment venue. Good people management and customer service skills are essential. You will also assist as a duty manager within our indoor operation overseeing other departments at off peak times when department managers are on day off.
Full training will be provided.
This position is full time working 5 days from 7 which involves weekend and evening shifts
Competitive salary will be offered based on experience.
Job Type: Full-time/Part time opportunity
Customer Service: 1 year minimum (Preferred).
WHAT WE OFFER YOU?
- Customer service incentives
- Discounted use of our facilities
- Discounted staff meals and Starbucks
- Flexible working hours
The Person
We are seeking an experienced person/persons to be part of and support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.
The Duty Manager will be part of the management team who will be responsible for driving sales and managing overall business costs. Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The Duty Manager will have the ability to keep a cool head under pressure and lead the team smoothly through any challenges that may arise throughout the day to day.
The Role - Main responsibilities
Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week
Manage individual and team performance and standards through continual review and communication.
Support the Management team to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
All Cash handling, card transactions, banking and transaction/sales reporting.
Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
Ensure the correct and continual use of all company procedures, systems and documents.
Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
Essential Criteria
Experience /Skills/Attributes
Management experience in a fast paced, customer focused environment.
People management, training and development and on the job coaching and support.
A good understanding of sales targets or KPIs in current and previous roles.
Strong communication, organisation and Leadership skills.
An approachable and enthusiastic manor and a can-do attitude.
Computer literate and knowledge of working within a cash handling environment.
Be able to make decisions using own initiative but involving relevant assistance where necessary.
Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the workplace.
Be confident in dealing with and had previous experience in dealing with performance management.
Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.
Job Types: Full-time, Part-time
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
