MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.
Job Description
Business Analyst – MetricStream Global Solutions Team
Location: London
Role Overview The Business Analyst serves as the bridge between client stakeholders and the MetricStream implementation team, ensuring that customer requirements are accurately captured, translated into functional configurations, and delivered successfully within the GRC (Governance, Risk & Compliance) platform.
Key Responsibilities
Client Engagement & Requirements
Conduct discovery workshops and stakeholder interviews to gather business and functional requirements
Document current-state processes and map them to MetricStream's capabilities (controls, risks, audits, issues, certifications, etc.)
Develop Functional Specifications, Best Practices, Lessons Learnt and process flow diagrams
Identify gaps between client needs and out-of-the-box MetricStream functionality and propose solutions
Implementation & Configuration Support
Work closely with technical consultants to translate requirements into platform configurations
Support data migration activities including legacy data mapping, template preparation, and validation
Assist in creating and reviewing test cases for UAT (User Acceptance Testing)
Facilitate UAT sessions and track defect resolution through to closure
Project Delivery
Collaborate with Project Managers to track milestones, risks, and deliverables
Maintain project documentation including meeting notes, action items, and status reports
Support change management activities including training material development and end-user walkthroughs
Stakeholder Management
Act as the primary point of contact for functional queries during implementation
Manage client expectations and escalate issues appropriately
Build trusted relationships with client business and IT teams
Skills and Experience
Required Qualifications
Bachelor's degree in Business, Information Systems, Finance, or a related field
8-10 years of experience in business analysis, consulting, or GRC-related implementations
Familiarity with GRC concepts such as SOX compliance, internal controls, risk management, audit management, or regulatory compliance
Strong skills in requirements documentation, process mapping, and functional writing
Proficiency with tools like JIRA, Confluence, MS Office (Excel, Visio, PowerPoint)
Preferred Qualifications
Hands-on experience with MetricStream or similar GRC platforms (e.g., ServiceNow GRC, Archer, SAP GRC)
Exposure to enterprise clients in industries like banking, financial services, healthcare, or technology
Understanding of Agile and waterfall project delivery methodologies
Certifications such as CBAP, PMI-PBA, or any GRC-related certification (e.g., CISA, CRISC) are a plus
Key Competencies
Strong analytical and problem-solving mindset
Excellent written and verbal communication skills
Ability to manage multiple workstreams across concurrent projects
Collaborative team player who can also work independently
Attention to detail with a client-first attitude
MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.
