Are you passionate about listening to customers and turning their feedback into meaningful improvements?
We re looking for a Customer Engagement Officer to join our growing Customer Engagement team. This is an exciting opportunity to play a key role in ensuring our customers voices influence how we design, deliver, and improve our services.
Location: Birmingham
Salary: £26,000 per annum
Hours: 37 hours per week (office based once day per week)
If you enjoy building relationships, analysing feedback, and creating opportunities for customers to have their say, we d love to hear from you.
What you ll be doing
Working closely with the Customer Engagement Manager and colleagues across the organisation, you ll:
Plan and deliver engaging customer events, consultations, and engagement activities.
Gather, analyse, and interpret customer feedback, survey results, and complaint trends.
Turn customer insight into clear recommendations that drive service improvements.
Support projects that put the customer voice at the heart of decision-making.
Work with teams across the business to promote a customer-focused culture.
Monitor actions and demonstrate the impact of customer feedback.
Help ensure engagement activities are inclusive and accessible for all customers.
What we re looking for
We re looking for a Customer Engagement Officer who is organised, enthusiastic, and committed to delivering an excellent customer experience. You ll have:
Experience supporting or delivering customer engagement or customer feedback activities.
Excellent communication skills and the ability to present information clearly.
A proactive, solution-focused approach.
Strong organisational skills and the ability to manage multiple priorities.
Good attention to detail, particularly when working with data and reports.
A genuine commitment to equality, diversity, and inclusive engagement.
It would be great if you also have
Experience working with diverse or hard-to-reach communities.
Experience supporting projects or service improvement initiatives.
A qualification or training in customer engagement, community development, or customer experience.
Why join us?
This is more than just a Customer Engagement Officer role. It s an opportunity to influence real change, work alongside passionate colleagues, and help shape services that have a positive impact on people s lives. If you re ready to use your skills to improve customer experiences and ensure every voice is heard, we d love to receive your application.
At GreenSquareAccord, you ll be part of a friendly, knowledgeable finance team that genuinely supports one another. We ll give you the opportunity to develop your technical skills, gain exposure to a complex and rewarding organisation, and play a meaningful role in helping us deliver great services to our customers.
If you re looking for a role where you can build your experience, learn from experienced colleagues and continue your professional development, we d love to hear from you.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
