As a Contracts Manager, you will be managing an allocation of our supported customers, leading renewal activity – quoting, renewal process and invoicing, contract update, cease with the aim to defend, protect, migrate and grow the MS base number whilst maintaining high customer perception of Maintel and satisfaction in line with Maintel agreed targets. You will be building an excellent customer relationship (internal and external) through regular communications, analysing data, ensuring on time renewal activity, minimising margin degradation/maximise margin opportunity and mitigate loss making activity.
Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.
Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.
These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.
Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.
Using technology to create customer experiences, services and workplaces that inspire and empower people.
To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.
We become trusted insiders within our clients’ organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.
We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.
Creative, Flexible, and reliable approach and attitude to work.
Is customer oriented, eager to learn, dynamic, motivated, committed, and service-minded team player who can work independently or as part of a team in a pressured environment.
Demonstrate effective and timely decision making.
Ability to interrogate and validate data from several sources, extracting key and critical information to achieve end goal Meticulous eye and attention to detail and accurate.
Experience
Candidates to have previous experience in Contracts, Projects and/or Customer Service role
Be able to demonstrate working under pressure to meet deadlines.
Minimum 3 years’ experience of Customer Service or Contract Management.
Maintel product portfolio knowledge.
P&L Understanding.
Demonstrate a courteous professional manner and strong communication skills at all times to both internal and external customers and suppliers.
Hard working personality, dynamic and agile attitude.
Self-motivated, responsible, and accountable.
Good working knowledge of Microsoft Office Tools including Excel.
